In this white paper we describe the most important areas that should be included in a support strategy for self service, as well as a step-by-step description of how you can draw up a clear one.
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ComAround is a global software company that specializes in Knowledge Management and Self Service. ComAround helps customer service and support organizations to create an excellent agent and customer experience by building and sharing knowledge across channels using ComAround’s Knowledge Management Software and expertise. Read more.