This whitepaper shows how support organizations can use KCS (Knowledge-Centered Service) principles to improve their self service and keep up with increasing demands on the service desk. In this whitepaper we will guide you through the main principles of KCS: Principle 1: Create content as a by-product of solving problems Principle 2: Evolve content based […]
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ComAround is a BMC company that specializes in Knowledge Management and Self Service. ComAround helps customer service and support organizations to create an excellent agent and customer experience by building and sharing knowledge across channels using ComAround’s Knowledge Management Software and expertise. Read more about ComAround.