This whitepaper shows how support organizations can use KCS (Knowledge Centered Support) principles to improve their self service and keep up with increasing demands on the service desk.
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ComAround is a multinational software company that specializes in Knowledge Management and Self-Service. ComAround empowers support organizations around the world to solve problems faster, handle increased volumes in multiple languages, lower organizational costs and deliver excellent customer experience using ComAround Knowledge Management Software and expertise. Read more.