A whitepaper on understanding the Complex Dynamics of Success in a Global Support Organization.
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This whitepaper shows how support organizations can use KCS (Knowledge Centered Support) principles to improve their self service and keep up with increasing demands on the service desk.
This guide is aimed at those who want to enhance an existing knowledge base as well as those who are planning for a new knowledge solution. Welcome to download our four-step guide.
Self-service coupled with an effective Knowledge Management software tool will be instrumental in evolving your support model and empowering the service desk and users to be more effective. We look at a compelling case where a support organization can save $129,600 per month using self-service with KCS.
In this white paper we describe the most important areas that should be included in a support strategy for self service, as well as a step-by-step description of how you can draw up a clear one.
Anyone involved in migration in any way, and in particular in migration projects, should find information and knowledge to interest them in this white paper, with emphasis on users.