When data, information, and knowledge continue to grow within organizations, knowledge is updated less frequently and becomes less relevant. Employees and external clients then find it increasingly difficult to find relevant knowledge when they need it. To prevent common failures in the implementation of Knowledge Management and to ensure that it supports the company’s strategic […]
If you are not happy with the results below please do another search
7 search results for:
A whitepaper on understanding the Complex Dynamics of Success in a Global Support Organization.
This whitepaper shows how support organizations can use KCS (Knowledge-Centered Service) principles to improve their self service and keep up with increasing demands on the service desk. In this whitepaper we will guide you through the main principles of KCS: Principle 1: Create content as a by-product of solving problems Principle 2: Evolve content based […]
This is a four-step guide on how to make your self service knowledge base a success and one of your must valuable assets. This guide is aimed at those who want to enhance an existing knowledge base as well as those who are planning for a new knowledge solution. Your self-service knowledge base is never […]
Self-service coupled with an effective Knowledge Management software tool will be instrumental in evolving your support model and empowering the service desk and users to be more effective in restoring normal service operation as quickly as possible. It will also dramatically reduce the overall support cost. A support organization with 10,000 transactions per month can […]
In this white paper we describe the most important areas that should be included in a support strategy for self service, as well as a step-by-step description of how you can draw up a clear one.
Anyone involved in migration in any way, and in particular in migration projects, should find information and knowledge to interest them in this white paper, with emphasis on users.