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1

On-demand webinar: Succeed with self-service support

A webinar about what makes self-service support an appreciated and positive support channel for your customers and users. 
Within the KCS® (Knowledge-Centered Service) methodology, 5 critical factors for “self-service success” have been identified, which we will go through.
You will receive work material to subsequently carry out an evaluation of your self-service function to identify which areas you need to focus on in order to succeed.

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On-demand webinar: Cherwell and ComAround – Supercharging your Support and Self-Service Strategy

This webinar  is an opportunity to get the latest on ComAround´s mApp 3.0 for Cherwell. The ComAround Knowledge™ Integration mApp provides a seamless customer experience and enables a shift-left strategy by moving cases to cost-efficient support channels. With ComAround Knowledge™ you can transform the way you provide support through Intelligent Knowledge and a dramatic increase […]

3

On-demand webinar: Advanced Knowledge Management for Cherwell

In this webinar you will learn how to reduce costs while enhancing the service desk experience. Brent Kellogg from ComAround share his deep expertise in knowledge management and how ComArounds advanced knowledge management software, ComAround Knowledge™, adds value when it is integrated with Cherwell Service Management®.   The webinar presenter is Brent Kellogg, Director, Sales […]

4

On-demand webinar: 5 steps to boost your Digital Transformation with Service Management

In this webinar you’ll learn how the integration of Enterprise Service Management with Knowledge Management can add tangible value to your business, and how the configurability, scalability and security capabilities of an integrated solution have a direct influence on your process and service efficiency. Essential to your Digital Transformation success is a modern Service Management […]

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On-demand webinar: Do Less – Achieve More

A new series of webinars on how to effectively apply knowledge management This series of three will focus on how you can, thanks to ComAround Knowledge™’s different platforms and features, effectively work with knowledge management. First out in this webinar Do Less – Achieve More: How to effectively work with knowledge management How to manage and work […]

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On-demand webinar: Advanced Knowledge Management for Global Support Organizations

A webinar on understanding the Complex Dynamics of Success in a Global Support Organization. If your organization is going global as a new strategic initiative or consolidating multiple locations into one global support organization – this webinar goes through the challenges, risks, and critical success factors for building a sustainable global support solution. The webinar […]

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On-demand webinar: The Value of Knowledge and Knowledge-Centered Service (KCS®) Best Practices

In this webinar ComAround Knowledge Specialist, Jenny Hepler shares insight into the power of knowledge in the enterprise and how leveraging Knowledge Centered Service (KCS®) best practices can help organizations better enable a self-service shift-left to zero-level support. Jenny also shares her thoughts on how incredibly important Knowledge Management is in supporting organizational change. Excalibur […]

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On-demand webinar: Support your service delivery with the power of knowledge

In this webinar you will learn how to empower your service delivery by combining service automation with a relevant knowledge base. Today, everything is about service. Whether internal or external services, you need to deliver more, faster and higher quality than ever before. In this webinar you will learn how to support your service delivery with […]

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On-demand webinar: Top Service & Support Trends – Through The Year 2020

In this webinar you will learn how new technology and new behaviors will completely change the support and service industry in the future. Intelligent technology like Artificial Intelligence, Machine Learning and BOT´s develop in a fast pace and it is important to keep up with these new trends to stay on top. The webinar presenter […]