On-demand webinar: Do Less – Achieve More

A new series of webinars on how to effectively apply knowledge management

This series of three will focus on how you can, thanks to ComAround Knowledge™’s different platforms and features, effectively work with knowledge management.

First out in this webinar Do Less – Achieve More:

  • How to effectively work with knowledge management
  • How to manage and work with different channels and integrations

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On-demand webinar: Advanced Knowledge Management for Global Support Organizations

A webinar on understanding the Complex Dynamics of Success in a Global Support Organization.

If your organization is going global as a new strategic initiative or consolidating multiple locations into one global support organization – this webinar goes through the challenges, risks, and critical success factors for building a sustainable global support solution.

The webinar presenters are Julie L. Mohr, world renowned author and Thought Leader and Bill Pollie, Americas – Sales and Strategic Alliances, ComAround.

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On-demand webinar: The Value of Knowledge and Knowledge-Centered Service (KCS®) Best Practices

In this webinar ComAround Knowledge Specialist, Jenny Hepler shares insight into the power of knowledge in the enterprise and how leveraging Knowledge Centered Service (KCS®) best practices can help organizations better enable a self-service shift-left to zero-level support.

Jenny also shares her thoughts on how incredibly important Knowledge Management is in supporting organizational change. Excalibur Data Systems is an authorized partner of ComAround. For more information please visit us at http://www.excaliburdata.com or send an email to info@excaliburdata.com.

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On-demand webinar: Support your service delivery with the power of knowledge

In this webinar you will learn how to empower your service delivery by combining service automation with a relevant knowledge base.

Today, everything is about service. Whether internal or external services, you need to deliver more, faster and higher quality than ever before. In this webinar you will learn how to support your service delivery with the power of knowledge.

The webinar presenters are Heléne Källgården, KCS Trainer & Consultant at ComAround and Pierre de Gentile, Account Executive at Cherwell DACH.

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On-demand webinar: Top Service & Support Trends – Through The Year 2020

In this webinar you will learn how new technology and new behaviors will completely change the support and service industry in the future.

Intelligent technology like Artificial Intelligence, Machine Learning and BOT´s develop in a fast pace and it is important to keep up with these new trends to stay on top. The webinar presenter is Per Strand from ComAround and he will share top service and support trends and show the benefits of having the right knowledge management strategy in place.

The webinar presenter is Per Strand – Founder & Partner | Author Self-Service & Knowledge Success, ComAround.

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On-demand webinar: Building a Business Case for Implementing an Advanced KM Solution

In this webinar you will learn how to better compete for internal wallet share and how achieving world class support will impact your bottom line.

It is estimated today that 23% of a company’s knowledge walks out the door every year. More and more, companies are realizing that the knowledge management solution they use is an important asset that insures a competitive advantage and a key component to implementing advanced technology. In this webinar, you will hear how customers of an advanced Knowledge Management solution from ComAround are driving significant and measurable return on investment for their companies

The webinar presenter is Bill Pollie, Executive Vice President, Americas Sales and Strategic Alliances, ComAround.

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On-demand webinar: Higher education – Knowledge on campus

In this webinar Julie L. Mohr, world renowned author and Thought Leader, and Maria Cronfalk from Stockholm University will share their experience and best practice how to drive innovation through the capture and use of knowledge both within IT and administrative processes. You will learn how Knowledge is the key to finding new ways to innovate and drive lasting change on campuses around the world.

The webinar presenter is Julie L. Mohr and you will hear the success factors from Stockholm University who are in the forefront within Self-service support and efficient Knowledge Management processes.

It´s time to develop a new culture of collective knowledge and developing analytics that empower more effective strategies.

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On-demand webinar: Feeding the Bots: Strategies for Improving Chat Bots by Leveraging Knowledge Management Interactions

In this recorded webinar, we will uncover strategies to improve your existing implementation of chatbots or help you to develop a successful implementation strategy. It’s time to feed our bots with knowledge management interactions.

About Julie L. Mohr

Julie is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching — her purpose is to change the world through thought provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her PhD in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. She also is an ITIL Expert, Certified Help Desk Director, and Certified Governance IT Professional.

Julie speaks at conferences worldwide on topics of leadership, business, knowledge management, service management, governance, organization development, process engineering, service level management, and continual improvement.

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On-demand webinar: How to capitalize on the knowledge revolution

In this recorded webinar Per Strand from ComAround explains why KCS® (Knowledge-Centered Service) appears to be exactly the kind of structured, platform-agnostic approach which finally unlocks the power of knowledge and opens the door for new intelligent technologies like AI, ML and smart BOTs.

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On-demand webinar: ITIL + KCS = SUCCESS

In this webinar Rick Joslin, KCS Consultant and Expert, Bill Pollie Executive Vice President ComAround Inc. and Matt Peeples Vice President Cherwell explains how knowledge management is integrated with ITIL processes to maximize value and how you satisfy your customers, your employees, and the needs of your organization by Doing More With Less.

It is no longer good enough to answer the phone quickly. Success cannot be achieved by hiring friendly customer service-oriented people to care for customers. While you need to be both responsive and friendly, you must provide the correct answers and resolutions quickly.  Having the right people, processes, and technology in place is not good enough. Without knowledge, you cannot be successful. Service management organizations need to integrate the ITIL® framework with the Knowledge Centered Service (KCS®) methodology to achieve maximum success in serving their customers.

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