Self-service coupled with an effective Knowledge Management software tool will be instrumental in evolving your support model and empowering the service desk and users to be more effective in restoring normal service operation as quickly as possible. It will also dramatically reduce the overall support cost. A support organization with 10,000 transactions per month can save $129,600 per month using self-service with KCS. Let’s look at a compelling case for value added self-service.
In this whitepaper you will learn about:
- Some of the key objectives of Knowledge Management and
- How to make a cost saving calculation, including a compelling case
- How to choose an effective self-service solution