Årets finalister på Self Service Awards™ 2020

Det här årets finalister har utsetts till Self Service Awards™ 2020. Vinnarna kommer att presenteras den 12 mars på ComAround Inspiration Day i Stockholm.

Self Service Awards™ är en årlig utmärkelse för de organisationer och personer som lyckats bäst med att stödja och effektivisera supportarbetet med hjälp av verktyget ComAround Knowledge™. För tionde året delar ComAround ut priser i flera kategorier, där underlaget är baserat på det senaste årets prestationer.

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ComAround Announces Sponsorship of the KCS World Tour: Silicon Valley 2020

Cherwell Software to present their KCS® Implementation and Best Practices using ComAround Knowledge™

Knowledge-Centered Service (KCS®) has become the methodology that is fueling the success of Enterprise Service Management. ComAround Knowledge™ is the leading solution fueling KCS and empowering the latest technology initiatives at some of the leading enterprises in the world. For us KCS is not just a methodology but the way ComAround does business.

ComAround is excited to sponsor this event March 3rd in Santa Clara, California, and provide a platform to introduce Cherwell Software to share their experiences that are sure to be informative and inspirational.
The conference is hosted by The KCS Academy, the network of resources and practitioners for KCS.

 

Welcome to join us for case presentations, like Cherwell´s KCS implementation and Best Pracitec using ComAround Knowledge™, and conversations around topics such as:

  • KCS implementation challenges and best practices
  • Creating a KCS Center of Excellence
  • Benefits of KCS certification
  • Tools and services available to help with your KCS journey
  • KCS Round table topics such as:
    o Gaining executive buy-in for your KCS program
    o Launching and sustaining your KCS Program
    o Launching and sustaining your Coaching Program
    o Measuring success of your KCS Program
    o Improving the effectiveness of your Self-Service experience
    o Intelligent Swarming Insights

Who should attend:

  • Companies new to KCS who want to better understand the KCS Practices and the benefits
  • Companies that have deployed KCS and want to brush up on best practices and things to avoid
  • Experienced KCS practitioners looking to share best practices with others on the KCS journey

Meet us there

ComAround is proud sponsor of the event and you will meet Bill Pollie, Executive Vice President ComAround Inc.at the venue.

ComAround is a global software company that specializes in Knowledge Management and Self-Service. ComAround Knowledge™ is cloud-based and AI Knowledge Management platform specifically designed to optimize your support flow and create a remarkable agent and customer experience by sharing consistent and personalized knowledge across channels. Winner of the Microsoft “Partner of the Year” in 2019, It consists of a unique combination of professional, expert, and data-driven knowledge across channels. We call it “intelligent knowledge”.

Registration discount

As a special offer, you can register for this event at the Consortium member rate. All you have to do is indicate that you heard about the event from ComAround in the drop down menu. Read more and register.

Fyra av ComArounds kunder är nominerade till “Årets Servicedesk 2019”

Support Services Institute har nu utsett de nominerade till “Årets Servicedesk 2019”. Fyra av dessa är ComArounds kunder – SMHI, Sandvik, Trafikverket och Linnéuniversitetet. Den 14:e november koras segraren för 27:e året i rad på Sheraton i Stockholm! Läs mer

ComAround medverkar på Consortium for Service Innovation’s 27:e årliga medlemsmöte utanför Boston

Ett möte för att diskutera trender och utveckla knowledge management metodiken Knowledge-Centered Service, KCS®.

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Meet us at itSMF 2019 in Norway

itSMF in Norway is the largest IT Service Management forum in Scandinavia.

Meet us at the Conference and we will showcase how to Make Work Flow together with ComAround, Cherwell and CleverChoice.

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ComAround Inspiration Day 2018

Välkommen till ComAround Inspiration Day 2018 den 23 oktober – en dag och kväll full av inspiration och nätverkande!

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Per Strand from ComAround speaks at Cherwell Global Conference 2018

Per Strand from ComAround is invited to speak at Cherwell Global Conference 2018, October 17 – 20, in Colorado Springs, Colorado.

Cherwell has announced that Per Strand – author and thought leader Self-Service & Knowledge Management – from ComAround, has been invited to speak at the conference.

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Per Strand från ComAround är inbjuden talare till SITS 18 i UK

SITS – The Service Desk & IT Support Show, is the UK’s leading event for IT Service Management and Support professionals and takes place on 5-6 June 2018 in London. Over 3,700 IT decision makers attend to meet the teams from the top industry vendors. Läs mer

Per-Kristian Broch Mathisen från ComAround är inbjuden talare till HDI 2018 Conference & Expo i Las Vegas

HDI Conference & Expo sammanför en mångfaldig grupp av experter och kunskapsledare som alla fokuserar på att driva och göra det möjligt för professionella service- och supportpersoner att förbättra sina karriärer och organisationer.

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Bill Pollie från ComAround är inbjuden talare till Summit EMEA

Summit EMEA is the user group conference that brings Microsoft Dynamics 365, AX and CRM users, industry experts and software development vendors together to discuss important issues, to learn about product updates, and to find genuine solutions that suit your business needs.

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