Anmäl er till vårt Live Webinar: ITIL + KCS = SUCCESS den 28 mars

Ta del av hur knowledge management är integrerat med ITIL-processer för att maximera värde och hur du uppfyller dina kunders, dina anställdas och organisationens behov genom att göra mer med mindre.

Det är inte längre tillräckligt med att bara svara i telefonen snabbt. Framgång kan inte uppnås genom att anställa vänliga kundserviceorienterade människor för att ta hand om kunderna. Du behöver vara både  lyhörd och vänlig samtidigt som du snabbt och enkelt ska kunna ge korrekta svar och lösningar. Att ha rätt människor, processer och teknik på plats är inte tillräckligt bra. Utan kunskap kan du inte lyckas. Serviceorganisationer behöver integrera ITIL®-ramverket med KCS®-metoden (Knowledge-Centered Service) för att uppnå maximal framgång när det gäller att serva sina kunder.

Webinaret hålls av:

Rick Joslin
KCS Consultant and Expert, International speaker
Rick has more than 30 years of information technology experience. He has led software development and technical support organizations and has provided consulting to several organizations.
LinkedIn

 

Bill Pollie
Executive Vice President, Americas Sales and Strategic Alliances
ComAround Inc.
bill.pollie@comaround.com
LinkedIn

 

Matt Peeples
Vice President, Technical Alliances
Cherwell
matthew.peeples@cherwell.com
LinkedIn

 

Tid och registrering:

Datum:

28 mars 2018

Tid:

Kl 17.45  – 18.00  CET
Kl 10:45 am – 12.00 pm EDT

Detta webinar hålls på engelska.
Om du inte kan delta vid den angivna tiden är du välkommen att registrera dig ändå. Då får du en inspelad version av webinaret efteråt.

 

Om Rick Joslin

Rick has more than 30 years of information technology experience. He served as the executive director of certification and training with HDI for ten years, an association for technical support professionals. Rick has over 20 years of experience in knowledge management and is recognized internationally as an expert in KCS. He has spoken at conferences and events throughout the North America and keynoted at conferences on six continents, promoting the KCS methodology. Rick was a member of the first class of KCS certified instructors in 2003 and has served on the KCS core committee with the Consortium for Service Innovation to evolve the KCS methodology. He is a contributing author to ITIL v3, the KCS methodology, and numerous HDI courses, certification standards, and certification exams. He is a co-author of the AXELOS whitepaper on the Synergies of ITIL and KCS.

Om Bill Pollie

Bill Pollie is passionate in his engagement with customers on how to use intelligent knowledge to drive world class customer support. In his current role at ComAround, he is Executive Vice President with a focus on Strategic Alliances. Recently named as a Co-Sell partner for Microsoft, ComAround has more than 250 global customers on the Azure cloud and is the largest independent company focused on Knowledge Management. Prior to joining ComAround, Pollie held the position of EVP at RightAnswers, Inc (now Upland Software) for 8 years leading the Global Sales and Business Development organization. He has previously held leadership roles as Vice President at Microsoft Business Solutions (now known as Dynamics). President of Neocase Software, and Vice President at SAP America.

Om Matt Peeples

With over 25 years of experience in providing IT solutions and strategy, Matthew is using his broad background as an Entrepreneur, Technologist and Business owner to help organizations dream and to see the bigger picture of what is possible with integrating Enterprise software solutions.

Matthew Peeples is the VP of Technical Alliances for Cherwell Software. Prior to Cherwell, Matthew was the founder and CEO of Advanced MarketPlace, a nationally recognized ITSM consulting firm, where he was responsible for the day to day operation and strategic direction of the company for twenty years. Advanced MarketPlace was acquired by Cherwell Software in 2016.

Detta webinar är sponsrat av Cherwell and ComAround