ComAround Announces Strategic Partnership with Avante Solutions

As part of ComAround’s continued expansion into the North American market, we are proud to announce this partnership with Avante Solutions to extend next generation knowledge management capabilities to Cherwell customers.

Avante Solutions, Inc. is a leading North American software consulting company specializing in Cherwell ( IT service management (ITSM)  deployments, integration, and management. Leveraging twenty-five years of expertise delivering strategic consulting and value-added services, Avante helps its ITSM customers reduce time to value and maximize business outcomes through their proven consulting methodology and Cherwell software expertise.

Through this partnership with ComAround, Avante expands its product offering to include ComAround Knowledge™, a Cherwell certified knowledge management platform that seamlessly integrates into the Cherwell environment. By adding ComAround to Cherwell implementations, Avante’s customers are provided with next generation knowledge management capabilities that greatly enhance service desk agent efficiency and self-service support adoption.

For over 20 years, ComAround has helped organizations deliver on the promise of knowledge management and self-service support. The company’s SaaS knowledge management platform, ComAround Knowledge™, along with its Knowledge-Centered Service (KCS® ) consulting, and pre-packaged Article-PackTM knowledge base libraries, position companies to accelerate their knowledge base initiatives and deliver hard dollar knowledge management results.

“We’re absolutely thrilled to add Avante Solutions as a strategic North American partner. It was evident from our earliest discussions that Avante understands the opportunity to achieve enhanced business outcomes through knowledge management”, said Brent Kellogg, Director of Sales and Business Development, N. America at ComAround. “Avante’s Cherwell expertise coupled with the ComAround Knowledge™ platform definitely positions its customers to evolve their knowledge management efforts at scale”.

“Avante is delighted to be partnering with ComAround’s next generation intelligent KM technology to provide our customers with a world class knowledge engine for their Cherwell implementations”, said Faron Roth, Director of Professional Services at Avante.

For more information:

Brent Kellogg
Director of Sales and Business Development, North America

Maria Hawker
Business Development Manager

About ComAround

ComAround is a global leader that specializes in Knowledge Management and Self-Service Support. Leveraging Intelligent Knowledge powered by Microsoft technology coupled with deep Knowledge Management expertise, ComAround empowers companies to deliver world class support experiences. ComAround customers rapidly transform the way they deliver support to achieve reduced costs, increased revenue, improved workforce productivity, and customer satisfaction.

About Avante Solutions

Avante is a leading Software Consulting Company specializing in ITSM deployments, integration, and management. Since our inception in 1999, we have developed an exceptional record of client satisfaction in delivering IT Service Management (ITSM), and Continual Service Improvement (CSI) Solutions. We have extensive experience across industries, providing clients with industry knowledge and perspective. We are uniquely able to offer a “Mentoring” approach to our customers. Whether your focus is on People, Process, and/or Technology; the Avante team has the skills and experience to build and execute an effective program.

Alla ComArounds kunskapsartiklar finns nu i tolv språkversioner

Med över 20 års erfarenhet av att utveckla kunskapsartiklar för olika program och affärssystem är ComAround världsledande inom detta område. Vi har skapat hundratusentals artiklar för ledande program och affärssystem, och för organisationer som IKEA, Hewlett Packard, CGI, Google, Adobe, Fujitsu, Microsoft, Oracle, IBM och Ericsson.

Alla våra textartiklar finns tillgängliga i tolv språkversioner: English, Español, Pусский, 中文;汉语/漢語, Français, Português, Deutsch, Nederlands, Polski, Svenska, Suomi och Norsk bokmål.
Läs mer

Per Strand from ComAround speaks at Cherwell Global Conference 2018

Per Strand from ComAround is invited to speak at Cherwell Global Conference 2018, October 17 – 20, in Colorado Springs, Colorado.

Cherwell has announced that Per Strand – author and thought leader Self-Service & Knowledge Management – from ComAround, has been invited to speak at the conference.

Läs mer

ComAround Knowledge™ har blivit KCS® v6 Verified

ComAround är glada att kunna meddela att ComAround Knowledge™ är det andra verktyget i världen att bli KCS v6 Verified av The KCS Academy.

Läs mer

Lyckat kundevent i Lund

I maj genomförde ComArounds Customer Success Team en härlig heldag tillsammans med kunder i Lund. Dagen ledde till ett stort erfarenhetsutbyte, diskussioner och nätverkande mellan deltagarna.

Läs mer

Per Strand från ComAround är inbjuden talare till SITS 18 i UK

SITS – The Service Desk & IT Support Show, is the UK’s leading event for IT Service Management and Support professionals and takes place on 5-6 June 2018 in London. Over 3,700 IT decision makers attend to meet the teams from the top industry vendors. Läs mer

ComAround Live Webinar: “How to capitalize on the knowledge revolution” on May 28

In this webinar Per Strand from ComAround explains why KCS® (Knowledge-Centered Service) appears to be exactly the kind of structured, platform-agnostic approach which finally unlocks the power of knowledge and opens the door for new intelligent technologies like AI, ML and smart BOTs.

Läs mer

ComAround tillkännager partner-/återförsäljareavtal med DextraData GmbH

Som en strategisk del av ComArounds expansion i Europa är vi mycket stolta över att kunna meddela att vi tecknat ett partneravtal med DextraData som omfattar Tyskland, Österrike, Schweiz och Benelux.

Läs mer

ComAround Announces Seamless Integration App of World Class Knowledge Management Solution to Dynamics CRM

Provides customers the only Microsoft Azure based and the only KCS® Verified knowledge solution for Customer Support and Enhanced Self-service

Läs mer

Anmäl er till vårt Live Webinar: “Feed the Bots: Strategies to Improve Chat Bots through Knowledge” on April 24

Läs mer