ComAround Announces Strategic Partnership with Avante Solutions

As part of ComAround’s continued expansion into the North American market, we are proud to announce this partnership with Avante Solutions to extend next generation knowledge management capabilities to Cherwell customers.

Avante Solutions, Inc. is a leading North American software consulting company specializing in Cherwell (cherwell.com) IT service management (ITSM)  deployments, integration, and management. Leveraging twenty-five years of expertise delivering strategic consulting and value-added services, Avante helps its ITSM customers reduce time to value and maximize business outcomes through their proven consulting methodology and Cherwell software expertise.

Through this partnership with ComAround, Avante expands its product offering to include ComAround Knowledge™, a Cherwell certified knowledge management platform that seamlessly integrates into the Cherwell environment. By adding ComAround to Cherwell implementations, Avante’s customers are provided with next generation knowledge management capabilities that greatly enhance service desk agent efficiency and self-service support adoption.

For over 20 years, ComAround has helped organizations deliver on the promise of knowledge management and self-service support. The company’s SaaS knowledge management platform, ComAround Knowledge™, along with its Knowledge-Centered Service (KCS® ) consulting, and pre-packaged Article-PackTM knowledge base libraries, position companies to accelerate their knowledge base initiatives and deliver hard dollar knowledge management results.

“We’re absolutely thrilled to add Avante Solutions as a strategic North American partner. It was evident from our earliest discussions that Avante understands the opportunity to achieve enhanced business outcomes through knowledge management”, said Brent Kellogg, Director of Sales and Business Development, N. America at ComAround. “Avante’s Cherwell expertise coupled with the ComAround Knowledge™ platform definitely positions its customers to evolve their knowledge management efforts at scale”.

“Avante is delighted to be partnering with ComAround’s next generation intelligent KM technology to provide our customers with a world class knowledge engine for their Cherwell implementations”, said Faron Roth, Director of Professional Services at Avante.

For more information:

Brent Kellogg
Director of Sales and Business Development, North America
brent.kellogg@comaround.com

Maria Hawker
Business Development Manager
mhawker@avantesolutions.com

About ComAround

ComAround is a global leader that specializes in Knowledge Management and Self-Service Support. Leveraging Intelligent Knowledge powered by Microsoft technology coupled with deep Knowledge Management expertise, ComAround empowers companies to deliver world class support experiences. ComAround customers rapidly transform the way they deliver support to achieve reduced costs, increased revenue, improved workforce productivity, and customer satisfaction.

www.comaround.com

About Avante Solutions

Avante is a leading Software Consulting Company specializing in ITSM deployments, integration, and management. Since our inception in 1999, we have developed an exceptional record of client satisfaction in delivering IT Service Management (ITSM), and Continual Service Improvement (CSI) Solutions. We have extensive experience across industries, providing clients with industry knowledge and perspective. We are uniquely able to offer a “Mentoring” approach to our customers. Whether your focus is on People, Process, and/or Technology; the Avante team has the skills and experience to build and execute an effective program.

www.avantesolutions.com

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