30 oktober, 2018
17:00 - 17:45
These are exciting times! Never before have we seen more new technologies being delivered internally or new products and services being delivered to customers.
Today’s organizations are faced with challenges to meet increased service level agreements in many cases with outdated tools, strained resources and no processes in place to capture and reuse knowledge to provide acceptable support.
If Knowledge is Power, many companies today are suffering severe power outages and disruptions to service!
It is estimated today that 23% of a company’s knowledge walks out the door every year. The value of a company is not solely based on the products and services that you provide, but how you provide them better that your competition. Service and support is a driving factor in how consumers make their buying decisions. More and more, companies are realizing that the knowledge management solution they use is an important asset that insures a competitive advantage and a key component to implementing advanced technology. A driving factor is how you can insure an effective self service experience to your employees, customers and partners. Without a simple to use interface and search in place, employees will become frustrated and unproductive, customer loyalty will drop and partners will become less of an asset and more of a liability. If your knowledge is bad, easy to use and search will not be enough.
Effective support of new internal technology roll outs and new products and services could make a difference in you making your goals or increasing the risk of failed projects or error prone product roll outs. A leading analyst firm suggests that more than 90% of AI projects will fail if companies don’t address their knowledge management systems first. Companies that don’t link knowledge with product and change management have a higher failure rate than those who do. Will you be announcing new products and services or upgrading your technology infrastructure?
In this webinar, you will hear how customers of an advanced Knowledge Management solution from ComAround are driving significant and measurable return on investment for their companies. Specifically, you will hear:
- Why Knowledge is key to implementing new technologies like Artificial Intelligence and Machine Learning
- What is needed to implement an effective self service strategy that will improve employee/customer satisfaction and significantly lower the price of support
- How capturing and reusing knowledge is simplified with a process that builds and protects this important asset over time
- Understanding the impact of knowledge on reducing the risk associated with rolling out new internal technologies and new products and services
- How ComAround can provide real world benchmarks and tools to help you develop your own metrics and ROI calculations to build a budget and business case for advanced Knowledge Management
Please join us on October 30th 2018 for this 45 minute session.
Time & registration:
October 30, 2018
12.00 pm – 12.45 pm EST
17.00 pm – 17.45 pm CET
If you are unable to attend at the specific time, please register to get a recorded version of the webinar afterwards.
ComAround is a global leader that specializes in Knowledge Management and Self-service. For more than 20 years, ComAround has helped thousands of organizations to achieve world class support using intelligent knowledge powered by Microsoft technology and ComArounds expertise in knowledge management. ComAround Knowledge™ lives in Microsoft Azure and helps the service organization to collect, share and reuse knowledge. ComAround Knowledge™ provides a platform that combines the power of Microsoft technology with human intelligence to transform and simplify the way large companies provide a world class service experience to customers and employees.
Contact ComAround for more information:
Event Marketing Manager, ComAround