KCS Academy

KCS World Tour in London – Knowledge & Content strategy

Datum/Tid Date/Time Dato/Tid
7 juni, 2019
09:00 - 17:00

Heathrow/Windsor Marriott Hotel
Ditton Road Langley
SL3 8PT London

KCS World Tour in London – Knowledge & Content strategy

Are you interested in finding out how the methodology KCS® (Knowledge-Centered Service) can help you create an efficient process for knowledge, to improve customer and employee satisfaction? Join us in London on June 7th for a one-day conference with conversations and networking around knowledge and content management. Listen to interesting case studies, like Stockholm University’s success with ComAround Knowledge™ and KCS.

The conference is hosted by The KCS Academy, the network of resources and practitioners for KCS. Welcome to join us for case presentations and conversations around topics such as:

  • KCS implementation case studies (including Stockholm University case study)
  • KCS as Agile Knowledge Management
  • AI and KCS – Emerging Digital Automation Model
  • Tools and services available to help enable your KCS journey
  • Intelligent Swarming: collaborating in a knowledge-centered environment

See full agenda

Who should attend:

  • People looking for a better way to share knowledge
  • Managers exploring enterprise content management strategy
  • Experienced KCS practitioners looking to share best practices with others on the KCS journey

Listen to Stockholm University case study

Maria Cronfalk from Stockholm University will present their journey and achievements with ComAround Kowledge™ and KCS:

“Stockholm University launched self service with ComAround in 2015 in order to reduce the increasing number of cases to assisted support and to improve customer satisfaction. In 2016 they launched KCS. During the first year they increased self service usage by 750% and had resolution rate of 81%. Learn what strategic decisions they made, what their challenges have been and where they are today.”

Meet us there

Heléne Källgården, KCS Trainer & Consultant at ComAround
Mob: +46766431122

Per Strand, Co-founder and Business Developer at ComAround.
Mob: +46708580118

Register with a discount

As members of the Consortium for Service Innovation, ComAround offer you the discounted Consortium member rate. To benefit from the offer, select “ComAround” under “How did you hear about this event?” when you register.