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(Europe time zone) REMOTE TRAINING: KCS v6 Practices workshop & certification

Datum/Tid Date/Time Dato/Tid
13 april, 2021 - 16 april, 2021
08:30 - 12:30

(Europe time zone) REMOTE TRAINING: KCS v6 Practices workshop & certification

REMOTE TRAINING: Profound training in KCS with optional official KCS v6 Practices Certification Exam

Knowledge-Centered Service, KCS®, is a methodology designed to integrate knowledge capture, improvement, and reuse directly into support and service operations. If you’re considering launching KCS or tuning up your Knowledge Management processes, this intensive training workshop will provide the needed insights and skills. While this workshop will prepare you for the v6 Practices certification exam, the exam may or may not be included in the agenda.

Date & time:

April 13th – 16th, at 08h30 – 12h30 CET


Trainer

Heléne Källgården
Certified KCS Trainer
ComAround
helene.kallgarden@comaround.com
Mob: +46 766 43 11 22


Registration

Register at BMC Training & Certification.

KCS® is a service mark of the Consortium for Service Innovation