18 mars, 2021 - 19 mars, 2021
09:00 - 12:30
REMOTE TRAINING: Basic training in KCS with optional official KCS v6 Fundamentals Certification Exam
This training (including optional certification exam) is intended for individuals who are, or will be using, the KCS Practices in support and service centers to resolve issues for internal or external customers. And for anyone who is interested in learning the basics of KCS. This entry-level KCS training and certification is a great way to ensure a common understanding of the methodology, and to help individuals demonstrate a basic understanding of the KCS concepts.
March 18-19, at 09h00 – 12h30 CET
This course is intended for service and support center employees, external support agents or anyone interested in learning the basics of KCS.
- The importance of a knowledge-centered organization
- Overview of the KCS methodology
- Understanding of the benefits of KCS
- The Principles and Core Concepts of KCS
- Capture, structure, reuse and improve knowledge articles in the workflow
- How KCS performance is assessed
Optional KCS v6 Fundamentals Certification exam
The degree to which knowledge workers understand the benefits of KCS, how it works, and what’s in it for them, has a huge impact on the organization’s ability to realize the benefits of the methodology. This entry-level KCS certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers.
The exam is taken individually online, within 12 weeks of course date, via The KCS Academy Learning platform. The exam consists of 23 questions in 60 minutes. Supporting materials are allowed during the exam.
No previous experience required.
The course will be conducted in Swedish unless there are English-speaking participants on the course. Reading material, course slides and certification are in English.
This training will be conducted remotely, via Zoom or Webex.
The certification exam will be conducted online, via The KCS Academy Learning platform.
You don’t have to do any reading prior to the course, but it increases your understanding of the methodology and it is strongly recommended if you are taking the certification exam.
KCS® is a service mark of the Consortium for Service Innovation
Certified KCS Trainer
Phone: +46 766 431 122
Prices excluding VAT.
- Certification exam
- 4 800
- 1 000
- 4 800
The registration is binding but not personal.
Important information regarding invoicing: Due to BMC Software’s recent acquisition of ComAround the invoicing will be done by BMC Software. Please contact us if you have any questions.