Webinarer om Knowledge Management, Self Service og KCS

In 2018, Electrolux decided to focus on Knowledge Management as a key building block for the future. By adding Knowledge Management as a separate function with the authority to impact tools, processes and resources needed, great results have been achieved. Today, Knowledge Management is a key driver in improving Electrolux customer experience, both with enhanced organizational learnings and process improvements, and shortened turnaround time for structured feedback to R&D..

This webinar  is an opportunity to get the latest on ComAround´s mApp 3.0 for Cherwell. The ComAround Knowledge™ Integration mApp provides a seamless customer experience and enables a shift-left strategy by moving cases to cost-efficient support channels. With ComAround…

In this webinar ComAround Knowledge Specialist, Jenny Hepler shares insight into the power of knowledge in the enterprise and how leveraging Knowledge Centered Service (KCS®) best practices can help organizations better enable a self-service shift-left to zero-level support. Jenny…

In this webinar you will learn how to empower your service delivery by combining service automation with a relevant knowledge base. Today, everything is about service. Whether internal or external services, you need to deliver more, faster and higher quality than ever before.…