BMC Acquires ComAround

Acquisition combines market-leading AI, NLP-based knowledge management and self-service solution with award-winning BMC Helix to advance intelligent automation when building and sharing knowledge.

HOUSTON – October 13, 2020BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, today announced the acquisition of ComAround, a global software company that helps transform the customer experience with, self-service, and AI and NLP-based advanced knowledge management technology. Together, BMC and ComAround will build on their respective self-service, ITSM, and AI market leadership and expertise to provide NLP-based full-context-search knowledge management capabilities. Financial terms of the transaction are not disclosed.

ComAround Knowledge™ is a cloud-based AI knowledge management software specifically designed to optimize self service and support flows, and create excellent agent and customer experiences through a variety of channels. Delivering the right information at the right time, the ComAround Knowledge solution feeds chatbots and virtual support assistants and organizes enterprise knowledge into a reliable resource for customers, employees, and support agents. Combined with the award-winning BMC Helix Chatbot and BMC Helix ITSM solutions, BMC can further increase service desk efficiencies and transform the human experience, providing companies with the agility, customer-centricity, and actionable-insights necessary to become an Autonomous Digital Enterprise.

With real-time translation, ComAround Knowledge™ features full-text search, which intuitively interprets a user’s input and language analyzers to capture full context, delivering personalized results. Verified on Knowledge-Centered Service (KCS®) v6, the latest, highest industry standard for knowledge management methodology, the ComAround Knowledge solution supports translation of more than 100 languages and is currently used by hundreds of organizations worldwide.

“ComAround’s expertise in AI and NLP-based knowledge management, plus the award-winning BMC Helix service and operations portfolio, provides customers with an unbeatable combination to deliver enhanced and compelling self-service experiences across all channels and throughout the organization,“ said Ali Siddiqui, Chief Product Officer, BMC. “Together, we can offer organizations the tools they need to deliver innovative self-services and resolve issues immediately.”

“This is a milestone for us at ComAround, and we are thrilled to become part of BMC.” said Magnus Holmqvist, CEO, ComAround. “As a specialized and product-oriented SaaS company making every day easier for our customers with the help of our software and new leading technology, we welcome the opportunity to reach out and make an even bigger footprint as a part of BMC in the future.”

The BMC Helix solution is the first end-to-end, cloud-based, service and operations platform to discover, monitor, service, remediate, and optimize IT landscapes. Powered by 360-degree pervasive intelligence to turn unknowns into knowns, it provides the agility, customer-centricity, and actionable insights needed for the Autonomous Digital Enterprise.

With this acquisition, BMC continues to accelerate its focus on investing in innovation and disruptive technologies. This will be the company’s fifth acquisition in two years.

Additional Resources:

 

About BMC

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

BMC, the BMC logo, and BMC’s other product names are the exclusive properties of BMC Software, Inc. or its affiliates, are registered or pending registration with the U.S. Patent and Trademark Office and may be registered or pending registration in other countries. All other trademarks or registered trademarks are the property of their respective owners. ©Copyright 2020 BMC Software, Inc.

 

About ComAround

ComAround is a global software company that specializes in knowledge management and self service. ComAround helps customer service and support organizations to create an excellent agent and customer experience by building and sharing knowledge across channels using the ComAround Knowledge Management software and ComAround’s expertise.

 

Editorial contact:

Sheila Watson
BMC
sheila_watson@bmc.com

2019 ble et rekordår for ComAround

2019 var et fantastisk år for ComAround med rekordvekst på alle markeder.

Les mer

ComAround Wins Top Microsoft Partner of the Year Award for 2019

ComAround, a global leader specialized in Knowledge Management and Self-Service, announced today it has won Microsoft´s most prestigious partner award for Sweden 2019 – The Multi Cloud Microsoft Partner of the Year.

Stockholm Sweden, October 1, 2019

Les mer

ComAround´s attending KCS World Tour in Boston

The KCS Academy, the network of resources and practitioners for KCS® (Knowledge-Centered Service), is hosting a one-day event in Boston with focus on bringing the KCS® community together for Knowledge-Centered Service content, conversations, and connections.

Les mer

Bill Pollie from ComAround speaks at Clear 2019 in Nashville

Cherwell´s Clear 2019 Conference kicks off in Nashville, Tennessee on September 30, 2019 – October 3, 2019. This event are designed to provide insight into how to design and get the most out of a service management strategy. The conference provides insight into the trends and challenges of serving (and providing service in) today’s digital workplaces through industry-leading and inspirational keynote speakers and extensive networking opportunities.
Les mer

Join us at KCS World Tour in London

Are you interested in finding out how the methodology KCS® (Knowledge-Centered Service) can help you create an efficient process for knowledge, to improve customer and employee satisfaction? Join us in London on June 7th for a one-day conference with conversations and networking around knowledge and content management.

Les mer

ComAround deltar på Consortium for Service Innovations 27. årlige medlemsmøte utenfor Boston i USA

Dette er et møte der man diskuterer trender og utvikler Knowledge Management-metodikken Knowledge-Centered Service, KCS®.

Les mer

ComAround increases their commitment in the Consortium for Service Innovation (CSI)

Upgrades membership to engage even further in the development of the Knowledge Management methodology Knowledge-Centered Service®.

Les mer

ComAround bygger fundamentet for AI-teknologier med intelligent kunnskap

Uten en rik kilde av data og relevant og nøyaktig kunnskap kan AI-teknologier ikke gi intelligente svar slik at man kan tilby prediktiv support og service.

Les mer

ComAround er tildelt AAA-rating i kredittvurdering

ComAround er tildelt høyeste mulige kredittrating av kredittvurderingsinstituttet Bisnode. Dette innebærer at ComAround har vist god økonomisk stabilitet. Bare 3 % av Nordens bedrifter har oppnådd denne ratingen.

Les mer