BMC Acquires ComAround

Acquisition combines market-leading AI, NLP-based knowledge management and self-service solution with award-winning BMC Helix to advance intelligent automation when building and sharing knowledge.

HOUSTON – October 13, 2020BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, today announced the acquisition of ComAround, a global software company that helps transform the customer experience with, self-service, and AI and NLP-based advanced knowledge management technology. Together, BMC and ComAround will build on their respective self-service, ITSM, and AI market leadership and expertise to provide NLP-based full-context-search knowledge management capabilities. Financial terms of the transaction are not disclosed.

ComAround Knowledge™ is a cloud-based AI knowledge management software specifically designed to optimize self service and support flows, and create excellent agent and customer experiences through a variety of channels. Delivering the right information at the right time, the ComAround Knowledge solution feeds chatbots and virtual support assistants and organizes enterprise knowledge into a reliable resource for customers, employees, and support agents. Combined with the award-winning BMC Helix Chatbot and BMC Helix ITSM solutions, BMC can further increase service desk efficiencies and transform the human experience, providing companies with the agility, customer-centricity, and actionable-insights necessary to become an Autonomous Digital Enterprise.

With real-time translation, ComAround Knowledge™ features full-text search, which intuitively interprets a user’s input and language analyzers to capture full context, delivering personalized results. Verified on Knowledge-Centered Service (KCS®) v6, the latest, highest industry standard for knowledge management methodology, the ComAround Knowledge solution supports translation of more than 100 languages and is currently used by hundreds of organizations worldwide.

“ComAround’s expertise in AI and NLP-based knowledge management, plus the award-winning BMC Helix service and operations portfolio, provides customers with an unbeatable combination to deliver enhanced and compelling self-service experiences across all channels and throughout the organization,“ said Ali Siddiqui, Chief Product Officer, BMC. “Together, we can offer organizations the tools they need to deliver innovative self-services and resolve issues immediately.”

“This is a milestone for us at ComAround, and we are thrilled to become part of BMC.” said Magnus Holmqvist, CEO, ComAround. “As a specialized and product-oriented SaaS company making every day easier for our customers with the help of our software and new leading technology, we welcome the opportunity to reach out and make an even bigger footprint as a part of BMC in the future.”

The BMC Helix solution is the first end-to-end, cloud-based, service and operations platform to discover, monitor, service, remediate, and optimize IT landscapes. Powered by 360-degree pervasive intelligence to turn unknowns into knowns, it provides the agility, customer-centricity, and actionable insights needed for the Autonomous Digital Enterprise.

With this acquisition, BMC continues to accelerate its focus on investing in innovation and disruptive technologies. This will be the company’s fifth acquisition in two years.

Additional Resources:

 

About BMC

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

BMC, the BMC logo, and BMC’s other product names are the exclusive properties of BMC Software, Inc. or its affiliates, are registered or pending registration with the U.S. Patent and Trademark Office and may be registered or pending registration in other countries. All other trademarks or registered trademarks are the property of their respective owners. ©Copyright 2020 BMC Software, Inc.

 

About ComAround

ComAround is a global software company that specializes in knowledge management and self service. ComAround helps customer service and support organizations to create an excellent agent and customer experience by building and sharing knowledge across channels using the ComAround Knowledge Management software and ComAround’s expertise.

 

Editorial contact:

Sheila Watson
BMC
sheila_watson@bmc.com

Erik Evlinger, produkteier i ComAround, deler sitt syn på Knowledge Management Software og fremtiden

rik Evlinger, produkteier i ComAround, deler sitt syn på Knowledge Management Software og fremtidenErik Evlinger har vært produkteier for ComAround Knowledge™ i fem år. ComAround Knowledge™ er en avansert Knowledge Management-programvare som er basert på Microsoft-teknologi. Den er KCS v6-verifisert, det vil si ifølge en metodikk for Knowledge Management basert på beste praksis, Knowledge-Centered Service (KCS®). ComAround Knowledge™ brukes av hundrevis av organisasjoner verden over, f.eks. Disney Studios, Volvo Cars, Electrolux og Marsh & McLennan. ComAround Knowledge™ omtales i flere Gartner-rapporter og ComAround ble kåret til Årets Microsoft-partner 2019.

I denne artikkelen utdyper Erik Evlinger sine tanker om rollen som produkteier, om Knowledge Management Software og sin visjon for den nærmeste fremtiden.

Les mer

ComAround har blitt tildelt 2020 Contact Center Technology Award fra CUSTOMER Magazine

ComAround Knowledge™ honored for improving customer service technology and improving the customer experience

 

Les mer

Årets nominerte til Self Service Awards™ 2020

Juryen har valgt ut årets noimerte til Self Service Awards™ 2020. Vinnerne vil bli presentert den 12. mars på ComAround Inspiration Day 2020 i Stockholm.

Self Service Awards™ er en årlig utmerkelse for de organisasjonene og personene som har lykkes best med å støtte og effektivisere supportarbeidet ved hjelp av knowledge management og verktøyet ComAround Knowledge™. For tiende året deler ComAround ut priser i flere kategorier, der underlaget er basert på det siste årets resultater.

Årets jury avslører vinnerne og vi feirer om kvelden den 12. mars i tilknytning til ComAround Inspiration Day 2020 i Stockholm. Vi ønsker alle våre kunder velkommen til årets event og vi ser frem mot en inspirerende dag og kveld der bransjeeksperter og kolleger fra support og service deler sine erfaringer og kunnskaper.

Les mer

Kunnskap på telefonen!

ComAround lanserer nye kraftige apper for mobile enheter slik at man enkelt kan utnytte kunnskap når man er på farten. Med enkel tilgang til kunnskap på telefonen er kunder eller kolleger forberedt på enhver utfordring som dagen kan bringe.

Les mer

ComAround Announces Sponsorship of the KCS World Tour: Silicon Valley 2020

Cherwell Software to present their KCS® Implementation and Best Practices using ComAround Knowledge™

Knowledge-Centered Service (KCS®) has become the methodology that is fueling the success of Enterprise Service Management. ComAround Knowledge™ is the leading solution fueling KCS and empowering the latest technology initiatives at some of the leading enterprises in the world. For us KCS is not just a methodology but the way ComAround does business.

Les mer

2019 ble et rekordår for ComAround

2019 var et fantastisk år for ComAround med rekordvekst på alle markeder.

Les mer

ComAround har fått den høyeste kredittvurderingen av SYNA

ComAround er tildelt høyeste mulige kredittrating av kredittvurderingsinstituttet SYNA. Dette innebærer at ComAround har vist god økonomisk stabilitet.

Les mer

ComAround lanserer nye, guidede supportmuligheter i ComAround Knowledge™

De trinnvise, guidede beslutningstrærne hjelper kundesupporten gi sluttbrukere en bedre brukeropplevelse og som øker bruken av Self Service.

Les mer

ComAround Wins Top Microsoft Partner of the Year Award for 2019

ComAround, a global leader specialized in Knowledge Management and Self-Service, announced today it has won Microsoft´s most prestigious partner award for Sweden 2019 – The Multi Cloud Microsoft Partner of the Year.

Stockholm Sweden, October 1, 2019

Les mer