17 september, 2020 - 18 september, 2020
09:00 - 12:30
VIRTUAL TRAINING: Basic training in KCS with optional official KCS v6 Fundamentals Certification Exam
This training (including optional certification exam) is intended for individuals who are, or will be using, the KCS Practices in support and service centers to resolve issues for internal or external customers. And for anyone who is interested in learning the basics of KCS. This entry-level KCS training and certification is a great way to ensure a common understanding of the methodology, and to help individuals demonstrate a basic understanding of the KCS concepts.
September 17-18th at 09h00 – 12h30 CET
This course is intended for service and support center employees, external support agents or anyone interested in learning the basics of KCS.
- The importance of a knowledge-centered organization
- Overview of KCS
- Understanding of the benefits of KCS
- The Principles and Core Concepts of KCS
- Capture, structure, reuse and improve knowledge articles in the workflow
- How the knowledge worker’s KCS performance is assessed
Optional Certification exam
The degree to which knowledge workers understand the benefits of KCS, how it works, and what’s in it for them, has a huge impact on the organization’s ability to realize the benefits of the methodology. This entry-level KCS certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers.
The exam is taken individually online, within 30 days of course date. The exam consists of 20 questions in 60 minutes. Supporting materials are allowed during the exam.
No previous experience required.
The course will be conducted English. Reading material, course slides and certification are in English.
KCS v6 fundamentals training and certification description
This training will be conducted virtually, via the communication platform Zoom.
The certification exam will be conducted online, via The KCS Academy Learning Management system.
You don’t have to do any reading prior to the course, but it increases your understanding of the methodology and it is strongly recommended if you are taking the certification exam.
KCS® is a service mark of the Consortium for Service Innovation
KCS Trainer & Consultant
Phone: +46 766 431 122
Prices excluding VAT.
- Certification exam
- 4 800
- 1 000
- 4 800
The registration is binding but not personal.