6 mars, 2019
10:00 - 10:30
Today, everything is about service. Whether internal or external services, you need to deliver more, faster and higher quality than ever before. The bottleneck in your service delivery is a lack of automation, a poor self-service experience and no transparency in your processes. In addition to a world class, process driven service automation platform, you can deliver a world class experience with the power of knowledge management.
Can you imagine how effective your service delivery to your organization and your customers could be if you enable the power of knowledge to everybody who needs it, at the time they need it?
In this webinar you will learn how to empower your service delivery by combining service automation with a relevant knowledge base.
Customer Success Manager and KCS Trainer & Consultant
+46 8 580 886 49
Pierre de Gentile
+49 (176) 324 16 176
Time & registration:
March 6, 2019
04.00 – 04.30 am EST
10.00 – 10.30 pm CET
ComAround is a global leader that specializes in Knowledge Management and Self-service. For more than 20 years, ComAround has helped thousands of organizations to achieve world class support using intelligent knowledge powered by Microsoft technology and ComArounds expertise in knowledge management. ComAround Knowledge™ lives in Microsoft Azure and helps the service organization to collect, share and reuse knowledge. ComAround Knowledge™ provides a platform that combines the power of Microsoft technology with human intelligence to transform and simplify the way large companies provide a world class service experience to customers and employees.
Cherwell improves service experiences across the entire organization through integrated, adaptable technology. Whether addressing customer needs and desires, demonstrating a determination to solve problems, or making a commitment to tell the truth, smarter service is what transforms functional teams into phenomenal ones. Cherwell was founded on the notion that service comes first. And effectively managing service experiences is vital in helping organizations adapt faster, saving precious time and resources.
The combination of Cherwell Service Management™ software and ComAround Knowledge™ provides a seamless user experience throughout the support flow and enables support cases to be closed faster by capturing, structuring, and sharing knowledge.
Contact ComAround for more information:
Event Marketing Manager, ComAround