11 september, 2018
17:00 - 17:45
Julie L. Mohr, world renowned author and Thought Leader, and Maria Cronfalk from Stockholm University will share their experience and best practice how to drive innovation through the capture and use of knowledge both within IT and administrative processes. In this webinar you will learn how Knowledge is the key to finding new ways to innovate and drive lasting change on campuses around the world.
The webinar presenter is Julie L. Mohr and you will hear the success factors from Stockholm University who are in the forefront within Self-service support and efficient Knowledge Management processes.
It´s time to develop a new culture of collective knowledge and developing analytics that empower more effective strategies.
Julie L. Mohr
World renowned author and International Keynote Speaker
Top 25 Thought Leader in Technical Support & ITSM
Time & registration:
September 11, 2018
11.00 am – 11.45 pm EST
17.00 pm – 17.45 pm CET
If you are unable to attend at the specific time, please register to get a recorded version of the webinar afterwards.
ComAround is a global leader that specializes in Knowledge Management and Self-service. For more than 20 years, ComAround has helped thousands of organizations to achieve world class support using intelligent knowledge powered by Microsoft technology and ComArounds expertise in knowledge management. ComAround Knowledge™ lives in Microsoft Azure and helps the service organization to collect, share and reuse knowledge. ComAround Knowledge™ provides a platform that combines the power of Microsoft technology with human intelligence to transform and simplify the way large companies provide a world class service experience to customers and employees.
About Julie L. Mohr
Julie is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching — her purpose is to change the world through thought provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her PhD in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. She also is an ITIL Expert, Certified Help Desk Director, and Certified Governance IT Professional.
Julie speaks at conferences worldwide on topics of leadership, business, knowledge management, service management, governance, organization development, process engineering, service level management, and continual improvement.
Contact ComAround for more information:
Event Marketing Manager, ComAround