28 mai, 2018
16:00 - 16:30
Knowledge management is one of the largest untapped assets for many IT service desks according to Gartner. Companies have tried many ways of harnessing knowledge – with mixed results. In this webinar Per Strand from ComAround explains why KCS® (Knowledge-Centered Service) appears to be exactly the kind of structured, platform-agnostic approach which finally unlocks the power of knowledge and opens the door for new intelligent technologies like AI, ML and smart BOTs.
Time & registration:
May 28, 2018
1o.00 – 10.30 am EST
16.00 – 16.30 pm CET
If you are unable to attend at the specific time, please register to get a recorded version of the webinar afterwards.
About Per Strand
Per Strand is one of the authors of the internationally recognized book SELF-SERVICE & KNOWLEDGE SUCCESS. Per Strand is co-founder and partner of the international knowledge company ComAround, with over 20 years’ experience of implementing self-service and knowledge solutions he is one of the most experienced people in the field of self-service and knowledge. He has Knowledge-Centered Service and HDI Professional certification. Per is an experienced speaker at numerous international events.
ComAround is a global leader that specializes in Knowledge Management and Self-service. For more than 20 years, ComAround has helped thousands of organizations to achieve world class support using intelligent knowledge powered by Microsoft technology and ComArounds expertise in knowledge management.
Contact ComAround for more information:
Event Marketing Manager, ComAround