KURS: KCS v6 Fundamentals with Certification

Datum/Tid Date/Time Dato/Tid
11 oktober, 2018
09:00 - 16:30

PlatsLocationSted
Svea konferens
Holländargatan 10
11136 Stockholm

KURS: KCS v6 Fundamentals with Certification

Basic training in KCS with the possibility of official KCS v6 Fundamentals Certification Exam

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users. This entry-level KCS certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Learning Objectives:

  • The Principles and Core Concepts of KCS
  • KCS Benefits for your organization
  • The process for creating a KCS article
  • Process Integration – Integrating the KCS process into the workflow
  • Performance Assessment – Measuring the knowledge worker’s KCS performance

KCS v6 fundamentals training description

Outcome:

  • Basic understanding of the KCS methodology
  • Recognize how to the capture, structure, and improve knowledge articles on demand
  • Identify the importance of a knowledge-centered organization

Target Audience: This course is intended for service desk employees, external support agents or anyone interested in learning the basics of KCS.

Previous experience:  No previous experience required.

Duration: 6 hours, including 60 minutes certification exam.

Price:
Price per participant, excluding VAT.

  • Activity/Price
  • Workshop
  • Certification exam
  • EUR
  • 610
  • 105
  • USD
  • 663
  • 113
  • SEK
  • 5 900
  • 1 000
  • NOK
  • 5 900
  • 1 000

Other: All material and certification are in English. The course is in Swedish or English.


Reading before the course

You do not have to do any reading prior to the course, but it will greatly increase the chances of passing the certification exam.


Registration

The registration is binding but not personal.