KURS: KCS v6 Fundamentals training and certification in Gothenburg

Datum/Tid Date/Time Dato/Tid
30 januar, 2020
09:00 - 17:00

KURS: KCS v6 Fundamentals training and certification in Gothenburg

Basic training in KCS with optional official KCS v6 Fundamentals Certification Exam

This training (including certification exam) is intended for individuals who are, or will be using, the KCS Practices in support and service centers to resolve issues for internal or external customers. And for anyone who is interested in learning the basics of KCS. This entry-level KCS training and certification is a great way to ensure a common understanding of the methodology, and to help individuals demonstrate a basic understanding of the KCS concepts.

KCS v6 fundamentals training description

Learning Objectives

  • Overview of KCS
  • Understanding of the benefits of KCS
  • The Principles and Core Concepts of KCS
  • Capture, structure, resuse and improve knowledge articles in the workflow
  • Performance Assessment – Measuring KCS performance

Outcome

  • Basic understanding of the KCS methodology
  • Identify the importance of a knowledge-centered organization
  • Recognize how to the capture, structure, reuse and improve knowledge articles in the workflow.

Target Audience: This course is intended for service and support center employees, external support agents or anyone interested in learning the basics of KCS.

Previous experience:  No previous experience required.

Other: Material and certification are in English. The course is in Swedish or English depending on the course attendees.

Optional Certification exam

The degree to which knowledge workers understand the benefits of KCS, how it works, and what’s in it for them, has a huge impact on the organization’s ability to realize the benefits of the methodology. This entry-level KCS certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers.

The exam is taken individually online, within 30 days of course date. The exam consists of 20 questions in 60 minutes. Supporting materials are allowed during the exam.

Reading prior to course and exam

You don’t have to do any reading prior to the course, but it increases your understanding of the methodology and it is strongly recommended if you are taking the certification exam.


Trainer:

Heléne Källgården
KCS Trainer & Consultant
helene.kallgarden@comaround.com
Phone: +46 766 431 122


Price

Price per participant, excluding VAT.

  • Activity/Price
  • Workshop
  • Certification exam
  • EUR
  • 570
  • 100
  • USD
  • 660
  • 110
  • SEK
  • 5 900
  • 1 000
  • NOK
  • 5 600
  • 950

See General Conditions


Registration

The registration is binding but not personal.