28 mai, 2020
09:00 - 17:00
The course is fully booked. Please contact trainer Helene Källgården (below) for more information.
ONLINE: Basic training in KCS with optional official KCS v6 Fundamentals Certification Exam
This training (including optional certification exam) is intended for individuals who are, or will be using, the KCS Practices in support and service centers to resolve issues for internal or external customers. And for anyone who is interested in learning the basics of KCS. This entry-level KCS training and certification is a great way to ensure a common understanding of the methodology, and to help individuals demonstrate a basic understanding of the KCS concepts.
- Overview of KCS
- Understanding of the benefits of KCS
- The Principles and Core Concepts of KCS
- Capture, structure, resuse and improve knowledge articles in the workflow
- Performance Assessment – Measuring KCS performance
- Basic understanding of the KCS methodology
- Identify the importance of a knowledge-centered organization
- Recognize how to the capture, structure, reuse and improve knowledge articles in the workflow.
Target Audience: This course is intended for service and support center employees, external support agents or anyone interested in learning the basics of KCS.
Previous experience: No previous experience required.
Other: Reading material, course slides and certification in English.
Optional Certification exam
The degree to which knowledge workers understand the benefits of KCS, how it works, and what’s in it for them, has a huge impact on the organization’s ability to realize the benefits of the methodology. This entry-level KCS certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers.
The exam is taken individually online, within 30 days of course date. The exam consists of 20 questions in 60 minutes. Supporting materials are allowed during the exam.
This training will be conducted online, via the communication platform Zoom.
The certification exam will be conducted online.
Reading prior to course and exam
You don’t have to do any reading prior to the course, but it increases your understanding of the methodology and it is strongly recommended if you are taking the certification exam.
KCS Trainer & Consultant
Phone: +46 766 431 122
Prices excluding VAT.
- Training: 5 900 SEK per person. Offer: Buy 1, get 1 free!
- Certification exam (optional): 1 000 SEK per person (no discounts)
Date & time:
May 5th – 8th, at 09.00 AM – 17.00 PM CET
Registration – FULLY BOOKED
You will be charged for the training for participant no 1. The training for Participant no 2 is free of charge.
You will be charged for each certification booked (no discount).