An international financial group
– Using a Knowledge Base for service desk

In the spring of 2014, an international financial group with offices all over the world, moved their IT service desk’s knowledge base from a large international knowledge solution provider to ComAround Knowledge™.  The company has offices and branches all over the world. 16,000 end users world wide and 35 service desk agents at first line.

This case study demonstrates how the company benefited in the following areas:

  • Only one system to use and learn
  • Reduced on-boarding time
  • Improved skills for service desk agents
  • Decreased resolution time
  • Increased number of knowledge articles

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