Casestudier om Knowledge Management, Self Service og KCS

Her finner du casestudier om Knowledge Management, Self Service og KCS for forskjellige bransjer og utfordringer. Casestudiene beskriver løsningen og fordelene ved å bruke ComArounds Knowledge Management-programvare og ekspertise. ComAround Knowledge™ brukes av hundrevis av organisasjoner rundt om i verden, for eksempel Disney Studios, Volvo Cars og Marsh & McLennan. Les mer om ComAround Knowledge™.

Dealer-FX
– Be inspired by how Dealer-FX leverages knowledge to enhance their customer experience

12 oktober, 2020

Dealer-FX is a comprehensive service lane technology provider, helping automotive dealer and OEM clients “Drive the Customer Experience” by providing a seamless and transparent car servicing process for their customers. To align support with their Customer Experience focus, an intuitive and scalable knowledge management solution was a must.

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Volvo Car Sweden
– Be inspired by how Volvo Car speeded up the delivery of answers to customers and improved customer experience and satisfaction

7 mai, 2020

The Customer Care Center at Volvo Car Sweden is responsible for answering all the questions of its customers, Volvo Car owners and the distributors who serve end customers. They needed a structured way of handling issues so as to ensure getting fast, accurate answers to customers to meet the great range and variety of the questions it receives and the rapid and growing flow of information.

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Nackademin
– Streamlined onboarding of new students

15 november, 2018

Nackademin has 1900 students with bring-your-own devices, and a diverse IT-environment with both UNIX, Windows and MacOS in classrooms and servers. Our students have varying IT maturity and skills. After outsourcing our IT department our partner’s help desk was overwhelmed…

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Ale Municipality
– A central cloud-based knowledge and digital support hub

30 oktober, 2018

Ale Municipality has a clear Microsoft focus using Office 365 and Dynamics 365. Ale Municipality needed a KB and self-service solution to support the organization. Initially the scope was for IT, but has expanded into other areas of the organization. Download the…

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Volvo Cars
– A support tool for their Customer Care Center

29 oktober, 2018

Volvo Cars Customer Care Center had a legacy database and was looking for something easier to use and maintain. Customer Care Center are primarily in favor of Volvo's customers, existing or potential, and needed an easy-to-use support tool to achieve efficiency and consistency…

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A high-technology engineering company
– Self-service is used more than traditional manned support

29 oktober, 2018

The high-technology engineering company has about 43,000 employees and in more than 150 countries. The company implemented ComAround Knowledge™ as a web-based self-service 2013 and 2016 the number of support issues that were solved through ComAround passed the traditional…

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Stockholm University
– Presents all support services in one place

29 oktober, 2018

Stockholm University, founded in 1878, had 70 000 students and 6 500 employees, needed to shift left and find efficient ways of delivering service to different groups of users. They wanted a SPOC interface that helped them to shift left and move to increased self-servic…

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An international financial group
– Using a Knowledge Base for service desk

8 januar, 2016

In the spring of 2014, an international financial group with offices all over the world, moved their IT service desk’s knowledge base from a large international knowledge solution provider to ComAround Knowledge™. The company has offices and branches all over the world.…

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A global Enterprise
– The effect of Self Service

8 januar, 2016

This is a case study of a global enterprise with more than 145,000 employees in approximately 100 countries. In Sweden, the company uses ComAround Knowledge™ as their self service system. The company has saved 1.55 million dollars by successfully deploying self service…

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Casestudier om Knowledge Management, Self Service og KCS

Dealer-FX
– Be inspired by how Dealer-FX leverages knowledge to enhance their customer experience

Volvo Car Sweden
– Be inspired by how Volvo Car speeded up the delivery of answers to customers and improved customer experience and satisfaction

Nackademin
– Streamlined onboarding of new students

Ale Municipality
– A central cloud-based knowledge and digital support hub

Volvo Cars
– A support tool for their Customer Care Center

A high-technology engineering company
– Self-service is used more than traditional manned support

Stockholm University
– Presents all support services in one place

An international financial group
– Using a Knowledge Base for service desk

A global Enterprise
– The effect of Self Service

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