Knowledge Management-programvare og -ekspertise

Intelligent Knowledge Management-programvare

ComAround Knowledgeer en AI- og skybasert Knowledge Management-programvare som er spesifikt designet for å optimere supportflyten og skape en utmerket agent- og kundeopplevelse ved å dele konsistent kunnskap på tvers av kanaler. Den består av en unik kombinasjon av et profesjonelt, erfarent kunnskapssamfunn og datadrevet kunnskap på tvers av kanaler. Vi kaller det intelligent kunnskap. 

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Ekspertise i Knowledge Management og KCS

Forbedre forretningsprosessene dine under den digitale transformasjonen ved hjelp av ComArounds sertifiserte eksperter i Knowledge Management og KCS (Knowledge-Centered Service®). ComAround tilbyr utdanning og sertifisering, samt rådgivning om hvordan du skal nå dine forretningsmål, f.eks. å redusere kostnadene, øke kundetilfredsheten, oppnå større produktivitet i arbeidsstokken og tilpasse deg til kulturelle endringer.

Les mer om utdanning i KM/KCS og rådgivningstjenester.

60 %

Kortere løsningstid

50 %

Færre saker

40 %

Høyere løsningsgrad

30 %

Mer fornøyde

Whitepaper

I dokumentet identifiserer hun de ti viktigste årsakene til at Knowledge Management-initiativer mislykkes og hvordan du kan hindre at disse oppstår.

Når data, informasjon og kunnskap fortsetter å vokse i organisasjoner, blir kunnskapen stadig mindre oppdatert og aktuell. Det blir stadig vanskeligere for ansatte og eksterne kunder å finne relevant kunnskap når de behøver det. For å forhindre vanlige problemer i implementeringen av Knowledge Management og sikre at det støtter bedriftens strategiske mål, må organisasjonene gjennomføre den organisatoriske forandringen som kreves for at kunnskap skal kunne skapes, gjenbrukes og forbedres.

Reason why Knowledge management initiatives fails

KCS v6 Practices og Fundamentals – workshops og sertifiseringer

KCS Academy

Må du forbedre kunnskapsstyringsprosessene dine, øke kunnskapsbaseens søkbarhet eller er du i ferd med å implementere en chatbot? KCS® (Knowledge-Centered Service) metodikk gir deg alle nødvendige teknikker og ferdigheter for å lykkes.

VIRTUAL TRAINING: KCS v6 Practices workshop & certification

KCS Academy

7.-10. september 2020

In order to be able to continue to offer KCS training programs under current circumstances, this training will be held online. So if you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Kommende arrangementer

KCS Academy

VIRTUAL TRAINING: KCS v6 Practices workshop & certification

13 juli, 2020 - 17 juli, 2020
13:00 - 16:00

In order to be able to continue to offer KCS training programs under current circumstances, this training will be held online. So if you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →
KCS Academy

VIRTUAL TRAINING: KCS v6 Practices workshop & certification

24 august, 2020 - 28 august, 2020
13:00 - 16:00

In order to be able to continue to offer KCS training programs under current circumstances, this training will be held online. So if you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →
KCS Academy

VIRTUAL TRAINING: KCS v6 Practices workshop & certification

7 september, 2020 - 10 september, 2020
08:30 - 12:30

In order to be able to continue to offer KCS training programs under current circumstances, this training will be held online. So if you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →
KCS Academy

VIRTUAL TRAINING: KCS v6 Fundamentals (overview) training and certification

17 september, 2020 - 18 september, 2020
09:00 - 12:30

In order to be able to continue to offer KCS training programs under current circumstances, this training will be held online. This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers.

Läs mer →Read more → Les mer →
KCS Academy

VIRTUAL TRAINING: KCS v6 Fundamentals (overview) training and certification

22 oktober, 2020 - 23 oktober, 2020
09:00 - 12:30

In order to be able to continue to offer KCS training programs under current circumstances, this training will be held online. This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers.

Läs mer →Read more → Les mer →
KCS Academy

VIRTUAL TRAINING: KCS v6 Practices workshop & certification

9 november, 2020 - 12 november, 2020
08:30 - 12:30

In order to be able to continue to offer KCS training programs under current circumstances, this training will be held online. So if you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

Siste nyheter og pressemeldinger

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Årets nominerte til Self Service Awards™ 2020

Juryen har valgt ut årets noimerte til Self Service Awards™ 2020. Vinnerne vil bli presentert den 12. mars på ComAround Inspiration Day 2020 i Stockholm. Self Service Awards™ er en årlig utmerkelse for de organisasjonene og personene som har lykkes best med å støtte og effektivisere supportarbeidet ved hjelp av knowledge management og verktøyet ComAround Knowledge™. For tiende året deler ComAround ut priser i flere kategorier, der underlaget er basert på det siste årets resultater.

Ta kontakt med oss for mer informasjon!