This is a four-step guide on how to make your self service knowledge base a success and one of your must valuable assets. This guide is aimed at those who want to enhance an existing knowledge base as well as those who are planning for a new knowledge solution. Your self-service knowledge base is never better than its content. Your ability to set up and maintain content for your knowledge base will be the single most important factor for success.
In this whitepaper you will learn:
- How to choose the right Content Manager
- How to track and analyze real usage and need
- How to effectively use your knowledge base
- How to handle new content in an efficient way