How can an organization ensure that knowledge is shared and used to improve products and services, power innovation, and drive competitive advantage?
This comprehensive white paper identifies seven strategies for knowledge management that target the everyday challenges in a global service and support organizations.
About the Author
Julie L. Mohr is a dynamic, engaging change agent who brings authenticity, integrity, and passion to practitioners worldwide. Through her books, articles, speaking, consulting, and teaching — her purpose is to spark change in the world with thought-provoking dialog and interaction. Julie is a certified ITIL Expert and a Certified Governance IT Professional.