Webinars about Knowledge Management, Self-service & KCS

A webinar about what makes self-service support an appreciated and positive support channel for your customers and users.  Within the KCS® (Knowledge-Centered Service) methodology, 5 critical factors for “self-service success” have been identified, which we will go through. You will receive work material to subsequently carry out an evaluation of your self-service function to identify which areas you need to focus on in order to succeed.

In this webinar you’ll learn how the integration of Enterprise Service Management with Knowledge Management can add tangible value to your business, and how the configurability, scalability and security capabilities of an integrated solution have a direct influence on…

In this webinar ComAround Knowledge Specialist, Jenny Hepler shares insight into the power of knowledge in the enterprise and how leveraging Knowledge Centered Service (KCS®) best practices can help organizations better enable a self-service shift-left to zero-level support. Jenny…