Webinars about Knowledge Management, Self-service & KCS

Here you find webinars about Knowledge Management, self-service and KCS. Gain valuable knowledge and insight of how Customers Service and Support organizations create an excellent agent and customer experience by streamlining the workflow, as well as building and sharing consistent and personalized knowledge across channels. Read here if you want to learn more about Knowledge Management best practice.

On-demand webinar: Electrolux Case Study, KM Strategy to Improve Customer Experience

December 11, 2020

In 2018, Electrolux decided to focus on Knowledge Management as a key building block for the future. By adding Knowledge Management as a separate function with the authority to impact tools, processes and resources needed, great results have been achieved. Today, Knowledge Management is a key driver in improving Electrolux customer experience, both with enhanced organizational learnings and process improvements, and shortened turnaround time for structured feedback to R&D..

On-demand webinar: Succeed with self-service support

April 21, 2020

A webinar about what makes self-service support an appreciated and positive support channel for your customers and users. Within the KCS® (Knowledge-Centered Service) methodology, 5 critical factors for “self-service success” have been identified, which we will go through. You will receive work material to subsequently carry out an evaluation of your self-service function to identify which areas you need to focus on in order to succeed.

On-demand webinar: Cherwell and ComAround – Supercharging your Support and Self-Service Strategy

December 6, 2019

This webinar is an opportunity to get the latest on ComAround´s mApp 3.0 for Cherwell. The ComAround Knowledge™ Integration mApp provides a seamless customer experience and enables a shift-left strategy by moving cases to cost-efficient support channels. With ComAround…

On-demand webinar: Advanced Knowledge Management for Cherwell

July 12, 2019

In this webinar you will learn how to reduce costs while enhancing the service desk experience. Brent Kellogg from ComAround share his deep expertise in knowledge management and how ComArounds advanced knowledge management software, ComAround Knowledge™, adds value when…

On-demand webinar: 5 steps to boost your Digital Transformation with Service Management

June 24, 2019

In this webinar you’ll learn how the integration of Enterprise Service Management with Knowledge Management can add tangible value to your business, and how the configurability, scalability and security capabilities of an integrated solution have a direct influence on…

On-demand webinar: Do Less – Achieve More

April 16, 2019

A new series of webinars on how to effectively apply knowledge management This series of three will focus on how you can, thanks to ComAround Knowledge™’s different platforms and features, effectively work with knowledge management. First out in this webinar…

On-demand webinar: Advanced Knowledge Management for Global Support Organizations

April 8, 2019

A webinar on understanding the Complex Dynamics of Success in a Global Support Organization. If your organization is going global as a new strategic initiative or consolidating multiple locations into one global support organization – this webinar goes through the…

On-demand webinar: The Value of Knowledge and Knowledge-Centered Service (KCS®) Best Practices

March 15, 2019

In this webinar ComAround Knowledge Specialist, Jenny Hepler shares insight into the power of knowledge in the enterprise and how leveraging Knowledge Centered Service (KCS®) best practices can help organizations better enable a self-service shift-left to zero-level support. Jenny…

On-demand webinar: Support your service delivery with the power of knowledge

March 12, 2019

In this webinar you will learn how to empower your service delivery by combining service automation with a relevant knowledge base. Today, everything is about service. Whether internal or external services, you need to deliver more, faster and higher quality than ever before.…

On-demand webinar: Top Service & Support Trends – Through The Year 2020

February 20, 2019

In this webinar you will learn how new technology and new behaviors will completely change the support and service industry in the future. Intelligent technology like Artificial Intelligence, Machine Learning and BOT´s develop in a fast pace and it is important to keep…

On-demand webinar: Building a Business Case for Implementing an Advanced KM Solution

November 2, 2018

In this webinar you will learn how to better compete for internal wallet share and how achieving world class support will impact your bottom line. It is estimated today that 23% of a company’s knowledge walks out the door every year. More and more, companies are realizing…

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