Do you want to reduce the resolution time by 60% and decrease the number of redundant cases by 50%? Do you find it a challenge to keep the information in your knowledge base up to date, accurate and available throughout the support process?
Watch this webinar to find out how the KCS (Knowledge-Centered Service) methodology can make these metrics your own, and how to achieve a relevant knowledge base by integrating knowledge management and incident management.
Listen to Lena Stormvinge, KCS Trainer and Knowledge Advisor from ComAround, describe how the support organization can work effectively with knowledge to create an efficient workflow that improves service delivery, and meets business objectives. Richard Lin from Wolken Software will demonstrate how knowledge management and incident management can be integrated seamlessly, an advantage for both the service desk agents and the end users.
In this webinar we’ll show you:
- how to become a knowledge-centered organization
- how to create value and improve service outcome with KCS
- a knowledge integration demo: How it works – process and technology
Watch the webinar:
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