It is a big challenge for support organizations to keep the information in their knowledge base up to date, accurate and available throughout the support process. With the Knowledge Centered Support (KCS) methodology, organizations can integrate knowledge management throughout the support process and improve support delivery.
In this webinar, you will learn the key methods for capturing, structuring, and reusing knowledge across the support organization to improve your support and service delivery.
In the webinar, we focus on:
- How knowledge is captured, organized, reused and updated through the use of KCS
- Incident Management and Knowledge Management – the benefits with process integration
- How the integration works – process and technology
- Demonstration of the ComAround Knowledge and ServiceDesk Plus integration
In Cooperation with Inuit and ManageEngine ServiceDesk Plus.
Watch the recorded webinar:
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