ComAround is a BMC company that provides training and certification in Knowledge-Centered Service (KCS®) and Knowledge Management. You will get the skills needed to launch, improve, or refresh your knowledge management processes. ComAround’s experts are certified KCS Trainers with extensive experience in self-service and knowledge management. For more than 20 years ComAround has helped thousands of professional service organizations to achieve knowledge management and self-service success.
Knowledge-Centered Service (KCS) is a best practice methodology that provides a detailed description of how service organizations can work more effectively with knowledge to improve the service delivery, become more productive in the service organization, decrease costs and increase service levels to customers.
With KCS training, you will learn the KCS Principles and Core Concepts, as well as the techniques and organizational requirements for successful KCS implementation and adoption. ComAround is very involved in the development of the KCS methodology, and has world-class trainers performing training for professional service organizations worldwide.
KCS Practices v6 Workshop
Official KCS Academy training including v6 Practices Certification Exam
This workshop focuses on the eight practices of KCS and what it takes to support a successful KCS implementation and adoption. Industry examples and class exercises are used to develop these practices to make them more practical. KCS Content, structured problem-solving workflow, roles and responsibilities, performance assessment and measurements, and Leadership and Communication requirements are examples of the workshop agenda. After the workshop, you will have a clear understanding of what KCS is, how it works, knowing what the benefits are for your organization’s success and how to continue forward.
Register at BMC Training & Certification.