Training & certification in
Knowledge-Centered Service (KCS®)
Training & certification in
ComAround is a BMC company that provides training and certification in Knowledge-Centered Service (KCS®) and Knowledge Management. You will get the skills needed to launch, improve, or refresh your knowledge management processes. ComAround’s experts are certified KCS Trainers with extensive experience in self-service and knowledge management. For more than 20 years ComAround has helped thousands of professional service organizations to achieve knowledge management and self-service success.
ComAround is a KCS Academy training partner. The KCS Academy is the source for KCS® resources and the only authorized certifying body for KCS. The KCS Academy is a network of KCS practitioners and vendors who support the successful adoption of KCS and contribute to the continuous improvement of the KCS methodology across all knowledge-intensive industries.
Knowledge-Centered Service (KCS®) Training
Knowledge-Centered Service (KCS) is a best practice methodology that provides a detailed description of how service organizations can work more effectively with knowledge to improve the service delivery, become more productive in the service organization, decrease costs and increase service levels to customers.
With KCS training, you will learn the KCS Principles and Core Concepts, as well as the techniques and organizational requirements for successful KCS implementation and adoption. ComAround is very involved in the development of the KCS methodology, and has world-class trainers performing training for professional service organizations worldwide.
KCS v6 Overview Teacher-led Training
Official KCS Academy training including optional v6 Fundamentals Certification Exam
This teacher-led training, is intended for service and support centre individuals or teams who want to have an initial understanding of the KCS methodology. This entry-level KCS certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts.
Register at BMC Training & Certification.
KCS Practices v6 Workshop
Official KCS Academy training including v6 Practices Certification Exam
This workshop focuses on the eight practices of KCS and what it takes to support a successful KCS implementation and adoption. Industry examples and class exercises are used to develop these practices to make them more practical. KCS Content, structured problem-solving workflow, roles and responsibilities, performance assessment and measurements, and Leadership and Communication requirements are examples of the workshop agenda. After the workshop, you will have a clear understanding of what KCS is, how it works, knowing what the benefits are for your organization’s success and how to continue forward.
Register at BMC Training & Certification.
“An excellent training course, which gives all the essentials of KCS and more in an interactive workshop”.
“ComAround KCS training have provided me with a firm and solid foundation that I will use to set a standard for Knowledge Management in my company.”
Upcoming open workshops
(Europe time zone) REMOTE TRAINING: KCS v6 Overview training and certification
09:00 am - 12:30 pm
This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers.
Trainers
ComAround’s trainers have extensive experience in KCS and knowledge management.
Heléne Källgården
Training & Consulting | KCS Trainer
helene.kallgarden@comaround.com
Phone +46 766 43 11 22
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