Official KCS Academy training with certification exam test
KCS, Knowledge Centered Service, is a method that is designed to integrate Knowledge Management throughout the support process by capturing, structuring, and reusing knowledge. If you’re considering launching KCS or getting your processes in shape ahead of implementing Knowledge Management, this three-day intensive workshop will give you the insight and expertise you need. For those who want to, at the end of the workshop, there will be the opportunity to take the official KCS Practices v6 certification exam.
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