ComAround Knowledge™ is an intuitive tool for the service desk team and its customers, with an outstanding interface and functionality. The service desk’s daily workload will become lighter and more efficient by capturing, structuring, and sharing knowledge throughout the organization. Knowledge articles are automatically translated into any language, which reduces publishing time and translation costs and improves customer service. A library with thousands of knowledge articles shortens the time needed to get started. The screen video recorder improves the understanding of knowledge articles by capturing each step of the solution visually and vocally.
Using solid statistics the service desk gets a thorough understanding of the customer’s needs, which it can then use to improve and publish new knowledge articles at the right time. The majority of the incidents won’t even reach the service desk due to customers solving their problems themselves using self service. Customers will get quick answers to their problems directly from ServiceNow through ComAround Knowledge™ articles when they register an incident. When the service desk captures questions by phone, e-mail, or chat, etc. and then registers incidents in ServiceNow, the service desk is able to link to knowledge articles and close the incidents.
ComAround Knowledge™ is KCS Verified v5. The integration with ServiceNow seamlessly supports all eight KCS principles. ComAround’s KCS Trainers and Success Team provide training and guidance for succeeding with knowledge management. ComAround has helped thousands of support organizations to streamline and enhance their support service by using relevant knowledge.
Contact us to find out more about the integration between ComAround Knowledge™ and ServiceNow.