ComAround

Knowledge™

A tool that enables

ComAround Knowledge™ is an easy-to-use Knowledge Management and self service tool that specializes in capturing, structuring and sharing knowledge throughout the support flow. The tool is cloud based, KCS Verified v5, and integrates with ITSM tools thanks to ComAround Connect for faster and more efficient support.

Knowledge articles published quickly

With clearly defined functions and structured article templates, you can publish, edit, and import knowledge articles quickly and easily.

Automatic language translation

Knowledge articles are automatically translated into any language with a simple click. You can also add your own translations for specific solutions.

Library with thousands of knowledge articles

Prepopulated with knowledge articles for standard applications, including: Windows & Mac O/S, Outlook, Office 365, Adobe, etc.

See all versions and languages

Video recording

You can easily create and add video to a knowledge article by utilizing the screen recorder. With the recording tool, you can capture every step of a solution. You can simultaneously record yourself to personalize the video article and make it easier to understand.

Quick answers without the hassle

Information becomes knowledge the moment it is used. With intelligent search and dynamic lists, it is easy to find the right knowledge article for sharing or self service.

Customizable appearance

ComAround Knowledge™ can be customized to match the organization’s brand and appearance in just a few minutes.

Available in mobile devices

With our responsive design, ComAround Knowledge™ automatically adapts to various screen sizes and can be easily accessed from a computer, smartphone, or tablet.

Assured quality knowledgebase

Comments, ratings, and searchable history with automatic alarms when missing or incomplete information is discovered. The tool supports “gamification” to encourage, motivate, and reward the service desk for creating valuable, searchable and relevant knowledge articles.

Improved KPI’s for the service desk

The service desk’s metrics improve by delivering faster and better service for the business. The statistics show key KPI’s including: the number of cases, resolution rate, and ROI.

Do you want to see and try the smart functions in ComAround Knowledge™?

KCS Verified v5

ComAround Knowledge™ has reached the highest KCS verification, KCS Verified v5, which is proof that the tool supports all eight KCS principles. Knowledge-Centered Service (KCS) is a methodology that provides a detailed description of how support organizations should work with the knowledge base to improve support delivery, become more productive in the support organization, and increase service levels to the business.

” It is easy to use for the end user and also for us working in the system. I really like that ComAround has a lot of articles that you can use”.

Eva SkoogIT Technician, GKN Aerospace

“An easy product to use, always focusing on end user experience and the importance of Knowledge. We have used it for all our users to get “zero line support”, reducing the amount of Service Requests and Incidents that never need to be”.

Daniel WågServicedesk Manager, Systembolaget

Do you want to read more reviews?

Integrate your ITSM tools with ComAround Knowledge™

ComAround Knowledge ™ integrates with ITSM tools and applications for faster and more efficient support throughout the entire support flow. Service Desk can resolve issues without having to switch tools. End users can find solutions connected with the case registration. If you are already practicing KCS or planning to practice KCS, the integration between ComAround Knowledge™ and your existing ITSM solution will make your system KCS Verified in just a few days. Thanks to ComAround Connect with its APIs the complete solution will align with all eight KCS principles and the Solve and Evolve Loops.

The ComAround KCS experts are happy to show you what the integration will look like, the benefits of it and how you can work to support the KCS processes and work flows effectively.

 
 

Integrations are available for most Incident Management & ITSM tools including: HP, CA, Specops, Appnode, thanks to ComAround Connect.

Contact us to find out more!

30-day implementation of ComAround Knowledge™

Getting started with ComAround Knowledge™ is quick and easy. Within 30 days, both the tool and the service desk will be ready to put knowledge at the center by capturing, structuring, and sharing knowledge within your organization. Take advantage of our unique expertise in Knowledge Management and Self Service. You will receive practical training on how to prepare the tool before launch and how to work with knowledge successfully.

We offer a variety of KCS courses and certifications, as well as full support during the implementation of KCS for those already practicing KCS or planning to introduce its approach.

Contact us if you’re interested in introducing ComAround Knowledge™ in order to take full advantage of all the knowledge you have in your organization.

FAQ

We already have a knowledge base in our ITSM tool. What can ComAround add?

ComAround brings unique knowledge and experience of Knowledge Management and Self Service methods. The tool is cloud based and seamlessly integrates with existing processes and tools throughout the support flow. In short, we increase the value of your existing investments.

We already have a self service portal in SharePoint, why should we use ComAround?

ComAround brings unique knowledge and experience of Knowledge Management and Self Service methods. The tool is cloud based and streamlines how you share knowledge with your employees.

“ComAround’s knowledge of KCS combined with their knowledge tool that we can connect with our case management system led us to choose their solution for sharing knowledge, raising the profile of and streamlining the work of our service desk, and thus delivering a better service to our users.”

Stefan KrantzTeamleader, IT-Operations & Supportat Ragn-Sells

Try ComAround Knowledge™ for free!

Try ComAround Knowledge™ for 30 days by filling in the form. Login details will be sent to you in a separate e-mail.

You can get started right away and get access to all the functionality of the tool, including:

  • the ability to customize the portal to match your company’s profile and needs in just a few minutes
  • thousands of knowledge articles for programs like Windows, Outlook, Office, Apple, and Adobe
  • automatic translation – knowledge articles are automatically translated into any language with one click
  • integrated tool for recording video directly in the knowledge articles

Only e-mail addresses belonging to corporate domains are allowed.

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Read terms of agreement

General terms and conditions ComAround Knowledge™ Trial

Last amended 1 feb 2016

1. General

1.1. These general terms and conditions regulate the relationship between the registered user, referred to below as the Customer, and ComAround Scandinavia AB, hereinafter referred to as ComAround, concerning the web-based free service ComAround Knowledge™ Trial, which is based on ComAround Knowledge™.

1.2. By accepting these general terms and conditions concerning ComAround Knowledge™ Trial, these terms and conditions have been accepted in full.

1.3. These terms and conditions may be updated by ComAround at any time without prior notice.

2. Scope and validity of the agreement

2.1. ComAround grants to the Customer a user license with non-exclusive usage rights in respect of ComAround Knowledge™ Trial. These usage rights involve only the right to use ComAround Knowledge™ Trial and the material via the interfaces provided by ComAround at any given time. The Customer must not produce permanent copies of the service or the material provided via ComAround Knowledge™ Trial. All other rights in respect of ComAround Knowledge™ Trial which are not explicitly granted to the Customer in accordance with this Agreement shall rest with ComAround.

2.2. ComAround Knowledge™ Trial may only be used by the Customer and must in no way be used as support within companies, authorities or other organizations.  Access to ComAround Knowledge™ Trial must not be distributed or placed on the Internet, intranets or similar.

2.3. These general terms and conditions also cover the ongoing modifications to ComAround Knowledge™ Trial that are provided to the Customer during the agreement period.

2.4. ComAround is entitled, at any time, temporarily or permanently, to amend or discontinue ComAround Knowledge™ Trial or parts of the service with or without giving notice to this effect to the Customer. ComAround cannot be held liable towards the Customer or any third party for any amendment, temporary suspension or discontinuation of ComAround Knowledge™ Trial.
ComAround is entitled to technically limit the use of ComAround Knowledge™ Trial to examples by limiting the number of simultaneous users.

2.5. The Customer may deregister at any time. Deregistration must take place by post or e-mail.

2.6. ComAround Knowledge™ Trial is open 24 hours a day, except during planned outages due to maintenance, for example.

2.7. ComAround is entitled to disable the Customer’s account with immediate effect if the Customer commits a material breach of the agreement.

2.8. The user account will be automatically deregistered at set times, up to four (4) times per year. The Customer needs to re-register in order to gain continued access to the account.

3. Intellectual rights

3.1. In addition to the usage rights that are granted to the Customer in section 2.1 above, the agreement does not entail ComAround transferring or assigning any intellectual property rights to the Customer.

4. Transfer

4.1. The Customer may not transfer its right to use ComAround Knowledge™ Trial without the written consent of ComAround. The Customer may also not transfer, hire, lend or in any other way lease or make available all or parts of ComAround Knowledge™ Trial.

4.2. ComAround reserves the right to transfer its obligations or rights under this agreement.

5. Limitation of liability

5.1. ComAround cannot be held liable, either legally or financially, for faults or defects. ComAround does not accept liability for damage or losses, either direct or indirect, attributable to the use of ComAround Knowledge™ Trial, information disseminated through it, or attributable to a situation in which it has not been possible to use the software.

5.2. ComAround accepts no responsibility for any warranties with respect to quality, operation and functionality, or any results from the use of the ComAround Knowledge™ Trial. Nor does ComAround guarantee in any way that ComAround Knowledge™ Trial is fault-free or that faults and defects will be rectified.

5.3. ComAround does not offer personal support. For support relating to ComAround Knowledge™ Trial, ComAround provides online support.

6. The Customer’s liability

6.1. The Customer undertakes to store and keep passwords and associated instructions protected from unauthorized access, and to notify ComAround immediately if this has happened.

6.2. The Customer undertakes not to gain unauthorized access to the IT resources used by ComAround.

6.3. The Customer assumes liability for all actions it undertakes via ComAround Knowledge™ Trial. The Customer agrees to indemnify ComAround and its subsidiaries, associated companies and contractors from all claims submitted by third parties due to the Customer’s use of ComAround Knowledge™ Trial, the Customer’s breach of the general terms and conditions or the Customer’s infringement of any third party’s rights.

7. Other

7.1. ComAround Knowledge™ Trial is subject to applicable provisions on confidentiality. ComAround treats all information about customers as confidential in order to protect the integrity of the Customer. ComAround must not disclose customer details and e-mail addresses without the written consent of the Customer. ComAround may release information to the authorities concerned in connection with a judicial order.

7.2. Swedish law shall be applied to this agreement. Disputes relating to this agreement shall be resolved ultimately by arbitration under the auspices of the Arbitration Institute of the Stockholm Chamber of Commerce (“the Institute”). The Institute’s Rules for Simplified Arbitration Procedures shall be applied unless the Institute, with reference to the complexity of the case, the value of the subject of the dispute and other circumstances, decides that the Rules of the Stockholm Chamber of Commerce’s Institute of Arbitration shall be applied to the case. In the latter instance, the Institute shall also decide whether the arbitration board shall consist of one or three arbitrators. Arbitration proceedings shall take place in Stockholm and in Swedish

Personalized demo of ComAround Knowledge™

Sign up for a demo to see how ComAround Knowledge™ can improve your support delivery with enhanced knowledge. Fill out the online form and we will contact you to schedule a demo.

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