Share your organization’s knowledge to support your employees and customers
Information and knowledge are essential during crises and times of upheaval. We’re experts in gathering, structuring, and sharing knowledge in all channels as effectively as possible so that employees and customers get the right knowledge when they need it.
The number of knowledgebase searches in our customers’ knowledgebases has doubled over the last few weeks, and many new questions and new areas have been published.
Many people working from home
Many organizations have chosen to close their offices and work from home instead. This requires new ways of working such as web meetings, and has increased the need for easily accessible knowledge, no matter where we are.
Share knowledge in Microsoft Teams
We can support you by making it even easier to work together and share knowledge using Microsoft Teams. We have a Teams app that makes it possible to search and share your knowledgebase directly from Teams. We also have lots of knowledge articles about Team, which you can access directly from Teams. Find out more about the Microsoft Teams app.
Share knowledge using mobile apps
We can help your employees and customers get the help they need by using their smartphones or tablets thanks to ComAround’s mobile apps for Android, iOS, and Windows 10. Find out more about our mobile apps.
Access software support from any device
We can help you with support of software used at home such as Microsoft Teams, Zoom etc. We have knowledge articles for the most common questions. By searching in our AI-powered search the relevant article is easy to find and the structured article is easy to understand and helps you solve your problem.
Fewer employees available
For many organizations, the COVID-19 crisis is causing major problems, such as production stoppages, customers putting off purchases, and employees who – for various reasons – have to leave their usual workplaces and are no longer available. In these situations, it’s important to retain the knowledge of your employees and be able to utilize it even when you’re short of staff.
Retain the knowledge of your employees
We can assist with your working methods and systems for collecting and structuring knowledge in your organization to enable you to reuse it. We can also help you to identify any gaps in your knowledge.
Hints and tips for taking control of and
benefiting from your organization’s knowledge
- Make knowledge available via self service in order to relieve pressure on the customer support team and provide 24/7 assistance to your customers and employees
- Make knowledge available that is tailored to the new circumstances that your employees and customers now find themselves in, such as via Teams and smartphone apps
- Check that your knowledgebase answers the questions that your employees and customers are asking
- Create procedures and working methods that collect and structure your organization’s knowledge in an accessible knowledgebase so that you can retain and reuse this knowledge
Get in touch if you need help
We’re here for you and want to help you maximize the benefits of your organization’s knowledge for your employees and customers. Please just get in touch with our support team and we’ll help you as much as we can.
Look after yourselves!
