In this video Heléne Källgården, KCS Trainer from ComAround, interviews Kelly Murray from The Consortium for Service Innovation, Kelly shares her expertise and experiences in the knowledge management methodology KCS (Knowledge-Centered Service). What are the benefits of working KCS and what is required from the organizaton? She also talks about trends in the support and service business, how KCS is connected to Artificial Intelligence and Bots and what the Predictive Customer Support Model is.
ComAround is a global leader that specializes in Knowledge Management and Self-service. The company helps organizations to achieve world class support using intelligent knowledge powered by Microsoft technology, as part of their digital transformation strategy, and by utilizing ComArounds expertise in Knowledge Management.