RECORDED CUSTOMER CASE “ELECTROLUX AND KCS®”
Listen to Carmen Wrona from Electrolux, who shares how they chose Knowledge-Centered Service (KCS®) as their way of working with knowledge and increased their self-service with over 2,000 % in just two years.
Carmen Wrona is KCS Program Manager at Electrolux. As a new ComAround customer in 2019, Carmen is one of the leading members in implementing ComAround at Electrolux. She shares their journey that involves around 30 countries all over Europe, as well as the implementation of KCS to over 1000 knowledge workers.
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