Enhance your ITSM solution – Cherwell Service Management® – by integrating intelligent knowledge. Reusing and sharing knowledge within an organization is one of the most valuable components of a successful ITSM strategy. ComAround Knowledge™ is powerful AI and cloud-based Knowledge Management Software (KMS) specifically designed to optimize the support flow by sharing accurate knowledge at the right time. The ComAround Knowledge™ Integration mApp provides a seamless customer experience and enables a shift-left strategy by moving cases to cost-efficient support channels, such as self-service (Level Zero). You will solve problems quicker, handle a larger volume of incidents in multiple languages, have lower organizational costs, and provide an exceptional customer experience.