ComAround Knowledge™ is a specialized knowledge management tool for capturing and structuring knowledge throughout an organization. The ComAround Knowledge™ Integration app provides seamless integration between Cherwell Service Management® and ComAround Knowledge™. Knowledge articles are available via the interaction points Cherwell Service Management® has within the support operations. Using solid statistics the service desk gets a thorough understanding of the customer’s needs, which it can then use to improve and publish new knowledge articles at the right time. The majority of cases won’t even reach the service desk due to customers solving their problems themselves using self-service. Both the service desk and customers can resolve issues using the prepopulated ComAround Knowledge™ articles. Knowledge articles are automatically translated into any language, which reduces publishing time and translation costs and improves customer service. The screen video recorder improves the understanding of knowledge articles by capturing each step of the solution visually and vocally.
ComAround Knowledge™ is KCS-verified v5. The integration with Cherwell Service Management® supports all eight KCS principles. ComAround’s KCS Trainers and Success Team provide training and guidance for succeeding with knowledge management and self-service. ComAround has helped thousands of support organizations to streamline and enhance their support service with relevant knowledge.
Read more about the integration at www.cherwell.com.