ComAround

Knowledge™

Achieve world class support using intelligent knowledge

Reduce costs, increase revenue, improve workforce productivity and customer satisfaction with intelligent knowledge as a part of your digital transformation strategy. ComAround Knowledge™ is an independent knowledge hub that synchronizes and navigates your organizations shattered digital information, to meet your long-term need of relevant and accurate knowledge. We call it – Intelligent knowledge. ComAround Knowledge™ is powerful, cloud-based and KCS Verified, built on Microsoft technology. You can create, search and access valuable knowledge across multiple cloud data sources, as well as receiving business intelligent reports. The power of intelligent knowledge makes sure your customers get valuable knowledge when they need it on any device.

Knowledge editor

With clearly defined functions and structured article templates, Knowledge Workers can publish, edit, and import knowledge articles quickly and easily. Import an unlimited number of articles from MS Word documents with an integrated multi import or with MS Office App. Read more about ComAround Export at Office Store. Find and remove duplicates of knowledge articles with Duplicate article cleaner to ensure healthy and accurate content.

Library with thousands of knowledge articles

Prepopulated with knowledge articles for standard applications, including: Windows & Mac O/S, Outlook, Office 365, Adobe, etc.

View the knowledge library list

Video recorder

Create or add videos to knowledge articles. By utilizing the video recorder, the Knowledge Worker can capture every step of a solution on the screen, and simultaneously record yourself to personalize the video article and make it easier to understand.

Intelligent search

Information becomes knowledge the moment it is findable and used. With intelligent search and instant search results, that updates as you type new search phrases or filters, provide customers and knowledge workers a lightning fast and accurate search experience.

Self-service portal

With intuitive and recognized interface for self-service, it is easy for customers to solve problems without contacting manned support. Customize the interface to match the organization’s brand appearance in just a few minutes.

Machine translation

Knowledge articles are automatically translated into any language, which reduces publishing time and translation costs.

AI & Machine learning

With a great foundation of data and technology, we provide you with smart solutions and an even greater experience when using ComAround Knowledge™.

Automatic knowledge creator

Articles are automatically created as drafts based on customers’ needs to prevent knowledge gaps in the knowledge base.

Gamification

Knowledge workers gets instant feedback of the value they provide of creating and sharing knowledge to customers. This encourages and motivates them creating knowledge “just-in-time”.

Reporting & analytics

Full advanced reporting suite, with quick dashboards to follow up key performance indicators, identify knowledge gaps and view ROI instantly.

Mobile app

When using a smartphone or tablet, relevant knowledge is accessible whenever and wherever it is needed to help customers with a productive day. Find the app for IOS and Android.

Windows 10 app

Relevant knowledge is searchable and findable directly from Windows 10, to help customers with a productive day. Start the app – search – and the appropriate help will appear just in front of them. Find the app for Windows 10.

Integration connectors

ComAround Knowledge™ seamlessly integrates with Service Management tools and business applications for faster and more efficient support throughout the entire support flow. The integrations are aligned with the KCS workflow.
Read more.

Do you want to see and try the smart features in ComAround Knowledge™?

KCS v6 Verified

ComAround Knowledge™ is KCS v6 Verified, which is proof that the tool supports all eight KCS principles. Knowledge-Centered Service (KCS) is a methodology that provides a detailed description of how support organizations should work with the knowledge base to improve support delivery, become more productive in the support organization, and increase service levels to the business.

” It is easy to use for the end user and also for us working in the system. I really like that ComAround has a lot of articles that you can use”.

Eva SkoogIT Technician, GKN Aerospace

“An easy product to use, always focusing on end user experience and the importance of Knowledge. We have used it for all our users to get “zero line support”, reducing the amount of Service Requests and Incidents that never need to be”.

Daniel WågServicedesk Manager, Systembolaget

Do you want to read more reviews?

Integrate your tools, systems and applications with ComAround Knowledge™

ComAround Knowledge ™ integrates with Service Management tools, Incident Management systems and Business applications for faster and more efficient support throughout the entire support flow. Service Desk can resolve issues without having to switch tools. End users can find solutions connected with the case registration. If you are already practicing KCS or planning to practice KCS, the integration between ComAround Knowledge™ and your existing solutions will make your system KCS Verified in just a few days. Thanks to ComAround Connect with its APIs the complete solution will align with all eight KCS principles and the Solve and Evolve Loops.

The ComAround KCS experts are happy to show you what the integration will look like, the benefits of it and how you can work to support the KCS processes and work flows effectively.

 
 

Integrations are available for most Incident Management & ITSM tools including: HP, CA, Specops, Appnode, thanks to ComAround Connect.

Contact us to find out more!

30-day implementation of ComAround Knowledge™

Getting started with ComAround Knowledge™ is quick and easy. Within 30 days, both the tool and the service desk will be ready to put knowledge at the center by capturing, structuring, and sharing knowledge within your organization. Take advantage of our unique expertise in Knowledge Management and Self Service. You will receive practical training on how to prepare the tool before launch and how to work with knowledge successfully.

We offer a variety of KCS courses and certifications, as well as full support during the implementation of KCS for those already practicing KCS or planning to introduce its approach.

Contact us if you’re interested in introducing ComAround Knowledge™ in order to take full advantage of all the knowledge you have in your organization.

FAQ

We already have a knowledge base in our ITSM tool. What can ComAround add?

ComAround brings unique knowledge and experience of Knowledge Management and Self Service methods. The tool is cloud based and seamlessly integrates with existing processes and tools throughout the support flow. In short, we increase the value of your existing investments.

We already have a self service portal in SharePoint, why should we use ComAround?

ComAround brings unique knowledge and experience of Knowledge Management and Self Service methods. The tool is cloud based and streamlines how you share knowledge with your employees.

“ComAround’s knowledge of KCS combined with their knowledge tool that we can connect with our case management system led us to choose their solution for sharing knowledge, raising the profile of and streamlining the work of our service desk, and thus delivering a better service to our users.”

Stefan KrantzTeamleader, IT-Operations & Supportat Ragn-Sells

Try ComAround Knowledge™ for free!

Try ComAround Knowledge™ for 30 days by filling in the form. Login details will be sent to you in a separate e-mail.

You can get started right away and get access to all the functionality of the tool, including:

  • the ability to customize the portal to match your company’s profile and needs in just a few minutes
  • thousands of knowledge articles for programs like Windows, Outlook, Office, Apple, and Adobe
  • automatic translation – knowledge articles are automatically translated into any language with one click
  • integrated tool for recording video directly in the knowledge articles

Only e-mail addresses belonging to corporate domains are allowed.

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I accept the terms and privacy policy *

Read terms of agreement

General terms and conditions ComAround Knowledge™ Trial

Last amended 1 feb 2016

1. General

1.1. These general terms and conditions regulate the relationship between the registered user, referred to below as the Customer, and ComAround Scandinavia AB, hereinafter referred to as ComAround, concerning the web-based free service ComAround Knowledge™ Trial, which is based on ComAround Knowledge™.

1.2. By accepting these general terms and conditions concerning ComAround Knowledge™ Trial, these terms and conditions have been accepted in full.

1.3. These terms and conditions may be updated by ComAround at any time without prior notice.

2. Scope and validity of the agreement

2.1. ComAround grants to the Customer a user license with non-exclusive usage rights in respect of ComAround Knowledge™ Trial. These usage rights involve only the right to use ComAround Knowledge™ Trial and the material via the interfaces provided by ComAround at any given time. The Customer must not produce permanent copies of the service or the material provided via ComAround Knowledge™ Trial. All other rights in respect of ComAround Knowledge™ Trial which are not explicitly granted to the Customer in accordance with this Agreement shall rest with ComAround.

2.2. ComAround Knowledge™ Trial may only be used by the Customer and must in no way be used as support within companies, authorities or other organizations.  Access to ComAround Knowledge™ Trial must not be distributed or placed on the Internet, intranets or similar.

2.3. These general terms and conditions also cover the ongoing modifications to ComAround Knowledge™ Trial that are provided to the Customer during the agreement period.

2.4. ComAround is entitled, at any time, temporarily or permanently, to amend or discontinue ComAround Knowledge™ Trial or parts of the service with or without giving notice to this effect to the Customer. ComAround cannot be held liable towards the Customer or any third party for any amendment, temporary suspension or discontinuation of ComAround Knowledge™ Trial.
ComAround is entitled to technically limit the use of ComAround Knowledge™ Trial to examples by limiting the number of simultaneous users.

2.5. The Customer may deregister at any time. Deregistration must take place by post or e-mail.

2.6. ComAround Knowledge™ Trial is open 24 hours a day, except during planned outages due to maintenance, for example.

2.7. ComAround is entitled to disable the Customer’s account with immediate effect if the Customer commits a material breach of the agreement.

2.8. The user account will be automatically deregistered at set times, up to four (4) times per year. The Customer needs to re-register in order to gain continued access to the account.

3. Intellectual rights

3.1. In addition to the usage rights that are granted to the Customer in section 2.1 above, the agreement does not entail ComAround transferring or assigning any intellectual property rights to the Customer.

4. Transfer

4.1. The Customer may not transfer its right to use ComAround Knowledge™ Trial without the written consent of ComAround. The Customer may also not transfer, hire, lend or in any other way lease or make available all or parts of ComAround Knowledge™ Trial.

4.2. ComAround reserves the right to transfer its obligations or rights under this agreement.

5. Limitation of liability

5.1. ComAround cannot be held liable, either legally or financially, for faults or defects. ComAround does not accept liability for damage or losses, either direct or indirect, attributable to the use of ComAround Knowledge™ Trial, information disseminated through it, or attributable to a situation in which it has not been possible to use the software.

5.2. ComAround accepts no responsibility for any warranties with respect to quality, operation and functionality, or any results from the use of the ComAround Knowledge™ Trial. Nor does ComAround guarantee in any way that ComAround Knowledge™ Trial is fault-free or that faults and defects will be rectified.

5.3. ComAround does not offer personal support. For support relating to ComAround Knowledge™ Trial, ComAround provides online support.

6. The Customer’s liability

6.1. The Customer undertakes to store and keep passwords and associated instructions protected from unauthorized access, and to notify ComAround immediately if this has happened.

6.2. The Customer undertakes not to gain unauthorized access to the IT resources used by ComAround.

6.3. The Customer assumes liability for all actions it undertakes via ComAround Knowledge™ Trial. The Customer agrees to indemnify ComAround and its subsidiaries, associated companies and contractors from all claims submitted by third parties due to the Customer’s use of ComAround Knowledge™ Trial, the Customer’s breach of the general terms and conditions or the Customer’s infringement of any third party’s rights.

7. Other

7.1. ComAround Knowledge™ Trial is subject to applicable provisions on confidentiality. ComAround treats all information about customers as confidential in order to protect the integrity of the Customer. ComAround must not disclose customer details and e-mail addresses without the written consent of the Customer. ComAround may release information to the authorities concerned in connection with a judicial order.

7.2. Swedish law shall be applied to this agreement. Disputes relating to this agreement shall be resolved ultimately by arbitration under the auspices of the Arbitration Institute of the Stockholm Chamber of Commerce (“the Institute”). The Institute’s Rules for Simplified Arbitration Procedures shall be applied unless the Institute, with reference to the complexity of the case, the value of the subject of the dispute and other circumstances, decides that the Rules of the Stockholm Chamber of Commerce’s Institute of Arbitration shall be applied to the case. In the latter instance, the Institute shall also decide whether the arbitration board shall consist of one or three arbitrators. Arbitration proceedings shall take place in Stockholm and in Swedish

Read the privacy policy

PRIVACY POLICY

ComAround and GDPR, May 2018

ComAround understands that when you use our services or websites you entrust us with your data. You trust that its privacy will be protected and that it will be used only in a manner that is consistent with your expectations and the regulations.

Important definitions

Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Personal data means any information relating to an identified or identifiable natural person (‘data subject’) and identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

Processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Data Subject means the identified or identifiable person to whom Personal Data relates.

Legitimate interest; Processing shall be lawful only if and to the extent that at least one of the following applies:

(a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes; (b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract; (c) processing is necessary for compliance with a legal obligation to which the controller is subject; (d) processing is necessary in order to protect the vital interests of the data subject or of another natural person; (e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; (f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Point (f) of the first subparagraph shall not apply to processing carried out by public authorities in the performance of their tasks.

Data processor and controller

In general, Customer is the controller of Customer Data, and ComAround is the processor of Customer Data and the controller of other Information. If you are a customer and use our services, the processing of Customer Data is regulated in separate DPA (Data Processing Agreement).

Website privacy policy

This policy describes the privacy practices on our websites.

Why do we collect personal data

ComAround collects personal data and relevant information that is needed to properly provide our services and / or enhance the experience of visiting our websites. We need to process personal data in order to administrate user accounts, manage event and training session reports and we also use the data for marketing. If you no longer want to receive digital marketing, you can unsubscribe/opt-out.

What data we collect

Most of our web pages contain information which does not require any personal information from the web site visitor. However, in some cases we need to collect and store personal data in order to provide services or information that you request from the website.

We collect non sensitive data, i.e. first and last name, email address, workplace, position as well as company information and information regarding your website behaviour, your communications and interactions with the website.

How we collect and process personal data

The data is collected when you visit our web site and accept cookies or contact us by e-mail, are in a process to become a customer or a partner of ComAround, sign up for any of our events or training sessions, download material e.g whitepapers, apply for a job at ComAround or any other act that requires you to submit a form.

We generate statistics and aggregate reports for internal use, as well as for sharing with ComAround group companies, trusted partners and subcontractors. Our third-party web analytic providers may also create and publish aggregate reports of the data collected. The statistics and aggregate reports do not contain any data that could be linked to an individual website visitor.

If you have voluntarily submitted your contact information to ComAround— when purchasing a product, downloading a product trial, completing a survey or entering a contest, for example — we may, with your consent, tie your website usage to your individual record through the use of cookies. If you are a visitor interested in our corporate-oriented communication, this will also include your previous browsing on ComAround websites. If you already have a business relationship with ComAround this will be combined with the pre-existing information we have about you stored in our CRM-platform. We do not sell your personal data to third-party advertisers.

The processing of personal data for direct marketing purposes may be regarded as carried out for a legitimate interest.

About cookies

The ComAround websites use cookies.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

ComAround use session-cookies, cookies to identify language. There are two types of cookies, a permanent cookie that saves a file on your computer to enhance the website depending on your choices, interests or the fact that you have previously visited the website.

Our website is using both permanent cookies and session cookies. Permanent cookies are used to avoid requesting repeats of one-time information and session cookies are used to enable you to login to our services.

If you do not agree with the usage of cookies you can turn cookies off in your browsers security settings. There are also settings allowing your browser to show you a warning every time the browser is trying to put a cookie on your computer.

ComAround websites use the following cookies

  • Pll_language Identifies browser language and serves website in corresponding language.
  • Session- cookies
  • Google Analytics; Collects information in an anonymous form, including the number of visitors to the websites, where visitors have come to the websites from and the pages they visited.

About beacon tracking and scripts

ComAround uses web beacons and scripts from third party suppliers which, on behalf of ComAround, collect information about how website visitors use and communicate with the website. The same applies to our ditigal marketing. This way we can see how we acquire web traffic, which parts of the website that are most used and which links visitors click most.

We use this information to further improve and develop the content of our website and our digital advertising.

Access, Amendment, and Deletion

You may request to review, correct, delete or otherwise modify any of the personal information that you have previously provided to us through our Web sites.

To access, correct, modify or delete Your Data, please review the “Contacting ComAround” section below.  Requests to access, change, or delete your information will be addressed within a reasonable timeframe. If you are an employee of a ComAround customer, you may also wish to contact your company’s system administrator for assistance in correcting or updating your information.

ComAround may retain your information for a period of time consistent with the original purpose of collection. For instance, we may retain your information during a time needed for ComAround to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements.

Security

The security of your personal information is important to us. We adhere to the law, regulations and general recommendations within our business sector, regarding security of the personal information that is shared with us.

Questions regarding our privacy policy

By visiting our website and submitting your personal information, you accept that your personal data will be processed according to this privacy policy. ComAround reserves the right to revise the privacy policy without prior notice. Therefore we ask you to review this policy now and check it regularly if you are a frequent visitor to our website.

Contacting ComAround

ComAround Scandinavia AB
Holländargatan 13
111 36 Stockholm, Sweden
info@comaround.com

+46 708 580 886 40

Personalized demo of ComAround Knowledge™

Sign up for a demo to see how ComAround Knowledge™ can improve your support delivery with enhanced knowledge. Fill out the online form and we will contact you to schedule a demo.

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World class tool – Competitive pricing

Investment in ComAround Knowledge™

If you need more information about the investment, please fill out the form and we will contact you as soon as possible. Investment may vary based on subscription term, company size and user volumes.