ComAround
Knowledge™
The world-leading solution for knowledge managment & self-service success
ComAround Knowledge™ is an easy-to-use knowledge management and self-service solution that specializes in capturing, structuring and sharing knowledge throughout the support flow. The solution is KCS Verified, which means it supports best practice workflow. ComAround Knowledge™ is cloud based and integrates with ITSM solutions thanks to ComAround Connect for faster and more efficient support. ComAround has already helped thousands of service organizations improve their technology and infrastructure to achieve knowledge management and self-service success.
Knowledge article editor
With clearly defined functions and structured article templates, Knowledge Workers can publish, edit, and import knowledge articles quickly and easily. Import an unlimited number of articles from MS Word documents with an integrated multi import or with MS Office App. Read more about ComAround Export at Office Store. Find and remove duplicates of knowledge articles with Duplicate article cleaner to ensure healthy and accurate content.
Library with thousands of knowledge articles
Prepopulated with knowledge articles for standard applications, including: Windows & Mac O/S, Outlook, Office 365, Adobe, etc.
Video recorder
Create or add videos to knowledge articles. By utilizing the video recorder, the Knowledge Worker can capture every step of a solution on the screen, and simultaneously record yourself to personalize the video article and make it easier to understand.
Intelligent search
Information becomes knowledge the moment it is findable and used. With intelligent search and instant search results, that updates as you type new search phrases or filters, provide customers and knowledge workers a lightning fast and accurate search experience.
Self-service portal
With intuitive and recognized interface for self-service, it is easy for customers to solve problems without contacting manned support. Customize the interface to match the organization’s brand appearance in just a few minutes.
Machine translation
Knowledge articles are automatically translated into any language, which reduces publishing time and translation costs.
AI & Machine learning
With a great foundation of data and technology, we provide you with smart solutions and an even greater experience when using ComAround Knowledge™.
Automatic knowledge creator
Articles are automatically created as drafts based on customers’ needs to prevent knowledge gaps in the knowledge base.
Gamification
Knowledge workers gets instant feedback of the value they provide of creating and sharing knowledge to customers. This encourages and motivates them creating knowledge “just-in-time”.
Reporting & analytics
Full advanced reporting suite, with quick dashboards to follow up key performance indicators, identify knowledge gaps and view ROI instantly.
Mobile app & responsive design
Create, publish or search knowledge with ComAround Knowledge™ app. With responsive design, ComAround Knowledge™ automatically adapts to various screen sizes and can be easily accessed from a computer, smartphone, or tablet.
Integration connectors
ComAround Knowledge™ seamlessly integrates with ITSM tools and applications for faster and more efficient support throughout the entire support flow. The integrations are aligned with the KCS workflow.
Read more.
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KCS Verified v5
ComAround Knowledge™ has reached the highest KCS verification, KCS Verified v5, which is proof that the tool supports all eight KCS principles. Knowledge-Centered Service (KCS) is a methodology that provides a detailed description of how support organizations should work with the knowledge base to improve support delivery, become more productive in the support organization, and increase service levels to the business.
” It is easy to use for the end user and also for us working in the system. I really like that ComAround has a lot of articles that you can use”.
“An easy product to use, always focusing on end user experience and the importance of Knowledge. We have used it for all our users to get “zero line support”, reducing the amount of Service Requests and Incidents that never need to be”.
Do you want to read more reviews?
Integrate your ITSM tools with ComAround Knowledge™
ComAround Knowledge ™ integrates with ITSM tools and applications for faster and more efficient support throughout the entire support flow. Service Desk can resolve issues without having to switch tools. End users can find solutions connected with the case registration. If you are already practicing KCS or planning to practice KCS, the integration between ComAround Knowledge™ and your existing ITSM solution will make your system KCS Verified in just a few days. Thanks to ComAround Connect with its APIs the complete solution will align with all eight KCS principles and the Solve and Evolve Loops.
The ComAround KCS experts are happy to show you what the integration will look like, the benefits of it and how you can work to support the KCS processes and work flows effectively.
Integrations are available for most Incident Management & ITSM tools including: HP, CA, Specops, Appnode, thanks to ComAround Connect.
30-day implementation of ComAround Knowledge™
Getting started with ComAround Knowledge™ is quick and easy. Within 30 days, both the tool and the service desk will be ready to put knowledge at the center by capturing, structuring, and sharing knowledge within your organization. Take advantage of our unique expertise in Knowledge Management and Self Service. You will receive practical training on how to prepare the tool before launch and how to work with knowledge successfully.
We offer a variety of KCS courses and certifications, as well as full support during the implementation of KCS for those already practicing KCS or planning to introduce its approach.
Contact us if you’re interested in introducing ComAround Knowledge™ in order to take full advantage of all the knowledge you have in your organization.
FAQ
We already have a knowledge base in our ITSM tool. What can ComAround add?
ComAround brings unique knowledge and experience of Knowledge Management and Self Service methods. The tool is cloud based and seamlessly integrates with existing processes and tools throughout the support flow. In short, we increase the value of your existing investments.
We already have a self service portal in SharePoint, why should we use ComAround?
ComAround brings unique knowledge and experience of Knowledge Management and Self Service methods. The tool is cloud based and streamlines how you share knowledge with your employees.
“ComAround’s knowledge of KCS combined with their knowledge tool that we can connect with our case management system led us to choose their solution for sharing knowledge, raising the profile of and streamlining the work of our service desk, and thus delivering a better service to our users.”
Try ComAround Knowledge™ for free!
Try ComAround Knowledge™ for 30 days by filling in the form. Login details will be sent to you in a separate e-mail.
You can get started right away and get access to all the functionality of the tool, including:
- the ability to customize the portal to match your company’s profile and needs in just a few minutes
- thousands of knowledge articles for programs like Windows, Outlook, Office, Apple, and Adobe
- automatic translation – knowledge articles are automatically translated into any language with one click
- integrated tool for recording video directly in the knowledge articles
Only e-mail addresses belonging to corporate domains are allowed.
Read terms of agreement
General terms and conditions ComAround Knowledge™ Trial
Last amended 1 feb 2016
1. General
1.1. These general terms and conditions regulate the relationship between the registered user, referred to below as the Customer, and ComAround Scandinavia AB, hereinafter referred to as ComAround, concerning the web-based free service ComAround Knowledge™ Trial, which is based on ComAround Knowledge™.
1.2. By accepting these general terms and conditions concerning ComAround Knowledge™ Trial, these terms and conditions have been accepted in full.
1.3. These terms and conditions may be updated by ComAround at any time without prior notice.
2. Scope and validity of the agreement
2.1. ComAround grants to the Customer a user license with non-exclusive usage rights in respect of ComAround Knowledge™ Trial. These usage rights involve only the right to use ComAround Knowledge™ Trial and the material via the interfaces provided by ComAround at any given time. The Customer must not produce permanent copies of the service or the material provided via ComAround Knowledge™ Trial. All other rights in respect of ComAround Knowledge™ Trial which are not explicitly granted to the Customer in accordance with this Agreement shall rest with ComAround.
2.2. ComAround Knowledge™ Trial may only be used by the Customer and must in no way be used as support within companies, authorities or other organizations. Access to ComAround Knowledge™ Trial must not be distributed or placed on the Internet, intranets or similar.
2.3. These general terms and conditions also cover the ongoing modifications to ComAround Knowledge™ Trial that are provided to the Customer during the agreement period.
2.4. ComAround is entitled, at any time, temporarily or permanently, to amend or discontinue ComAround Knowledge™ Trial or parts of the service with or without giving notice to this effect to the Customer. ComAround cannot be held liable towards the Customer or any third party for any amendment, temporary suspension or discontinuation of ComAround Knowledge™ Trial.
ComAround is entitled to technically limit the use of ComAround Knowledge™ Trial to examples by limiting the number of simultaneous users.
2.5. The Customer may deregister at any time. Deregistration must take place by post or e-mail.
2.6. ComAround Knowledge™ Trial is open 24 hours a day, except during planned outages due to maintenance, for example.
2.7. ComAround is entitled to disable the Customer’s account with immediate effect if the Customer commits a material breach of the agreement.
2.8. The user account will be automatically deregistered at set times, up to four (4) times per year. The Customer needs to re-register in order to gain continued access to the account.
3. Intellectual rights
3.1. In addition to the usage rights that are granted to the Customer in section 2.1 above, the agreement does not entail ComAround transferring or assigning any intellectual property rights to the Customer.
4. Transfer
4.1. The Customer may not transfer its right to use ComAround Knowledge™ Trial without the written consent of ComAround. The Customer may also not transfer, hire, lend or in any other way lease or make available all or parts of ComAround Knowledge™ Trial.
4.2. ComAround reserves the right to transfer its obligations or rights under this agreement.
5. Limitation of liability
5.1. ComAround cannot be held liable, either legally or financially, for faults or defects. ComAround does not accept liability for damage or losses, either direct or indirect, attributable to the use of ComAround Knowledge™ Trial, information disseminated through it, or attributable to a situation in which it has not been possible to use the software.
5.2. ComAround accepts no responsibility for any warranties with respect to quality, operation and functionality, or any results from the use of the ComAround Knowledge™ Trial. Nor does ComAround guarantee in any way that ComAround Knowledge™ Trial is fault-free or that faults and defects will be rectified.
5.3. ComAround does not offer personal support. For support relating to ComAround Knowledge™ Trial, ComAround provides online support.
6. The Customer’s liability
6.1. The Customer undertakes to store and keep passwords and associated instructions protected from unauthorized access, and to notify ComAround immediately if this has happened.
6.2. The Customer undertakes not to gain unauthorized access to the IT resources used by ComAround.
6.3. The Customer assumes liability for all actions it undertakes via ComAround Knowledge™ Trial. The Customer agrees to indemnify ComAround and its subsidiaries, associated companies and contractors from all claims submitted by third parties due to the Customer’s use of ComAround Knowledge™ Trial, the Customer’s breach of the general terms and conditions or the Customer’s infringement of any third party’s rights.
7. Other
7.1. ComAround Knowledge™ Trial is subject to applicable provisions on confidentiality. ComAround treats all information about customers as confidential in order to protect the integrity of the Customer. ComAround must not disclose customer details and e-mail addresses without the written consent of the Customer. ComAround may release information to the authorities concerned in connection with a judicial order.
7.2. Swedish law shall be applied to this agreement. Disputes relating to this agreement shall be resolved ultimately by arbitration under the auspices of the Arbitration Institute of the Stockholm Chamber of Commerce (“the Institute”). The Institute’s Rules for Simplified Arbitration Procedures shall be applied unless the Institute, with reference to the complexity of the case, the value of the subject of the dispute and other circumstances, decides that the Rules of the Stockholm Chamber of Commerce’s Institute of Arbitration shall be applied to the case. In the latter instance, the Institute shall also decide whether the arbitration board shall consist of one or three arbitrators. Arbitration proceedings shall take place in Stockholm and in Swedish
Personalized demo of ComAround Knowledge™
Sign up for a demo to see how ComAround Knowledge™ can improve your support delivery with enhanced knowledge. Fill out the online form and we will contact you to schedule a demo.
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World class tool – Competitive pricing
Pricing of ComAround Knowledge™
- From month to month up to long term agreement
- Knowledge Worker License from $30 per month
- End User License from $0.30 per month
If you need more information about the licenses, please fill out the form and we will contact you as soon as possible.
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