On October 23rd, the winners of this years Self Service Awards™ were announced at ComAround Inspiration Day 2018. For the ninth year in a row, the Self Service Awards™ recognize the organizations and individuals that have achieved the most success in their support work with the aid of the tool ComAround Knowledge™.
Prizes were presented in the categories of Strategic Achievement of the Year, Newcomer of the Year and Star of the Year.
We congratulate this year’s nominees and winners.
Strategic Achievement of the Year
The jury has chosen the winner in the category Strategic Performance of the Year. The award goes to a global organization that is at the forefront of delivering world class customer support.
The organization’s commitment and continuous development has enabled them to scale the service to new markets with continued positive customer experience.
Strategic Performance of the Year goes to Volvo Cars
Newcomer of the Year
The jury has chosen the winner in the category Newcomer of the Year. The award goes to an organization that, in record time, established the service and received positive feedback from all user groups.
Hard work, a clear direction, and effective implementation have resulted in a high resolution and usage rate.
In particular the jury emphasizes that the results have far exceeded expectations for an organization that historically has not put much faith in knowledge management.
The Newcomer of the Year is the University of Oklahoma
Star of the Year
The jury has chosen the winner in the category Star of the Year. The award goes to a person who, with focus and creativity, has made self-service available to all users.
The winner is a shining star that through cooperation and persistence have achieved an amazing user experience.
This year’s Self-Service Star is Hagop Yaglian – Walt Disney Studios
Event Marketing Manager, ComAround