SITS – The Service Desk & IT Support Show, is the UK’s leading event for IT Service Management and Support professionals and takes place on 5-6 June 2018 in London. Over 3,700 IT decision makers attend to meet the teams from the top industry vendors.
SITS has announced that Per Strand – author and thought leader Self-Service & Knowledge Management – from ComAround, has been invited to speak at the conference. He will speak on the topic “How to capitalise on the knowledge revolution”. Per is one of the most experienced people in the field of self-service and knowledge.
“Knowledge management is one of the largest untapped assets for many IT service desks according to Gartner” says Per. “Companies have tried many ways of harnessing knowledge – with mixed results. In this session I will explain why KCS® (Knowledge-Centered Service) appears to be exactly the kind of structured, platform-agnostic approach which finally unlocks the power of knowledge. You will also get an introduction to KCS and why it has been successful”.