The HDI Conference & Expo brings together a diverse group of experts, practitioners, thought leaders, and solution providers, all united around a singular focus: to energize and empower service and support pros to make a real difference in their careers and organizations.
HDI Conference & Expo has announced that Per-Kristian Broch Mathisen, Certified KCS Trainer and Knowledge Advisor at ComAround, has been invited to speak at the conference. He will speak on the topic “Ways to Gain Efficiencies for Desktop Support”.
The session is about KCS Swarming. Cloud technology enables easy sharing, and smart technology can intelligently match the requester to the person most likely to solve the problem on first touch. But how can your organization encourage collaboration while at the same time proving its benefits? Can we measure the success of collaboration and innovation? This session will dive into the benefits of intelligent swarming and the new types of measures that come with it. It will also help you understand whether intelligent swarming is the right solution for your organization and define a path to get there.
ComAround is a global leader that specializes in Knowledge Management and Self-service. For more than 20 years, ComAround has helped thousands of organizations to achieve world class support using intelligent knowledge powered by Microsoft technology and ComArounds expertise in knowledge management.
Contact ComAround for more information:
Business Development Manager,
North America, ComAround Inc.