Transform an organization faster into a digital workplace with relevant knowledge searchable and findable directly from Windows 10.
KMWorld´s annual conference is the World’s Leading Knowledge Management Event.
Lena Stormvinge from ComAround is invited to speak at the IT Service Management Conference 2017, October 25-26, in Roskilde, Denmark.
Increase the service level to your organization, keep your agents happy and lower your cost per incident by using relevant knowledge to incidents and problems.
ComAround Knowledge™ app for ServiceNow makes it easy for service desk agents and end users to access and use knowledge to solve incidents and problems. The service desk agent or end users starts to type it in a new incident in ServiceNow, the app starts to search and presents relevant knowledge articles. The service desk agent includes the knowledge article related to end user’s problem when responding back to the end user. Or the end user finds the relevant article themselves via self-service and closes the incident with no personal contact with the service desk.
– We have several customers that use ServiceNow as their ITSM tool, says Erik Evlinger. The app will make it much easier for our customers to connect ComAround Knowledge™ with ServiceNow to solve more incidents and problems with relevant knowledge. With just a few clicks you are ready to leverage the knowledge in the organization.
ComAround Knowledge™ app for ServiceNow offers a seamless KCS verified integration including 50 000+ ready-to-use knowledge articles and intuitive features such as, Video recorder, Machine translation, Intelligent search, Automatic knowledge creator, Reporting & analytics, and much more.
ComAround specializes in knowledge management and self-service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround’s specialists also provide KCS certification training.
Contact ComAround for more information:
Product Owner, ComAround
Phone: 08-580 886 38
Don’t miss this opportunity – KCS v6 Practices Workshop is available in Oslo and Pittsburgh.
On October 5th, the winners of the Self Service Awards™ 2017 were announced in Stockholm. For the eight year in a row, the Self Service Awards™ recognize the organizations and individuals that have achieved the most success in their support work with the aid of the tool ComAround Knowledge™.
This year’s nominated organizations and individuals have been announced for the Self Service Awards™ 2017. The winners will be presented at the event ComAround Inspiration Day 2017, on October 5th in Stockholm.
Lena Stormvinge from ComAround is invited to speak at Cherwell Global Conference 2017, October 16 – 19, in Colorado Springs, Colorado.
If you’re considering tuning up your KM processes, especially adopting the KCS methodology, we recommend joining the KCS v6 Practices workshop. It is a three-day workshop that will provide the needed insights and skills on how to work with Knowledge Management effectively. It will help you achieve knowledge management success in your organization, such as shorter resolution time, fewer cases to the service desk and more satisfied employees and customers. At the end of the workshop you can choose to complete an exam test. Read more