Self-service provides quick answers to questions when migrating to new software versions
When an organization rolls out a new version of software such as MS Office, the service desk is usually inundated with questions. These are often solved by way of standardized step-by-step instructions that the user can easily go through on their own. Self-service is a useful means of communicating these instructions. The service desk gains expertise and can provide answers more quickly by sharing solutions with users. Users can then quickly and easily find the answers themselves and solve their own issues at a time that suits them. The result is happier users and less wasted time for the service desk.
ComAround is providing knowledge articles in a number of languages for Office 2016 and a multitude of other programs and operating systems used by companies and organizations.