We are happy to announce that Lena Stormvinge, KCS Trainer and Knowledge specialist at ComAround, has been invited to speak at the HDI 2017 conference in Washington D.C. in May 2017.
The HDI Conference & Expo is the technical support industry’s most comprehensive event, uniting experts and practitioners from around the world. ComAround is also one of the exhibitors at the HDI Conference.
– I’m very much looking forward to meeting all the support and service industry professionals at the event, and to show them how KCS can enhance their service delivery and bring business value to the whole organization, says Lena Stormvinge.
Session: KCS on Fire – Turn your Spark into a Flame
Date: Friday, May 12, 9:00am – 10:00am
Trends are showing that organizations that successfully implement the KCSsm (Knowledge-Centered Service) methodology to their support environment will soon realize the profound benefits and business outcome. Especially when adopting KCS in other part of their organization, starting with HR and Training.
Which challenges do we meet when adopting KCS to the whole organisation, and how can we become successful in our journey? This session will inspire you to embrace the change in order to increase the value proposition of your entire organization. It will touch upon key objectives and practical strategies, as well as providing you with real-world examples and lessons learned when choosing to become a Knowledge-Centered organization.
About Lena Stormvinge:
Lena is an experienced Knowledge specialist, KCS Trainer and speaker at ComAround. She helps support organizations and service desks achieve success with Knowledge Management and cost effective solutions. Lena is the 15th certified KCS Trainer in the world and a certified Help Desk Institute Professional.
Phone: +46 8 580 886 27
About the HDI 2017 Conference & Expo:
Date: May 9-12, 2017
Place: Gaylord National Harbor Hotel & Convention Center in Washington DC.
KCSsm is a service mark of the Consortium for Service Innovation