This webinar will explore how knowledge management is integrated with ITIL processes to maximize value and how you satisfy your customers, your employees, and the needs of your organization by Doing More With Less
KCS Consultant and Expert, International speaker
Rick has more than 30 years of information technology experience. He has led software development and technical support organizations and has provided consulting to several organizations.
Time & registration:
March 28, 2018
10:45 am – 12.00 pm EDT
17.45 pm – 18.00 pm CET
If you are unable to attend at the specific time, please register to get a recorded version of the webinar afterwards.
About Rick Joslin
Rick has more than 30 years of information technology experience. He served as the executive director of certification and training with HDI for ten years, an association for technical support professionals. Rick has over 20 years of experience in knowledge management and is recognized internationally as an expert in KCS. He has spoken at conferences and events throughout the North America and keynoted at conferences on six continents, promoting the KCS methodology. Rick was a member of the first class of KCS certified instructors in 2003 and has served on the KCS core committee with the Consortium for Service Innovation to evolve the KCS methodology. He is a contributing author to ITIL v3, the KCS methodology, and numerous HDI courses, certification standards, and certification exams. He is a co-author of the AXELOS whitepaper on the Synergies of ITIL and KCS.
About Bill Pollie
Bill Pollie is passionate in his engagement with customers on how to use intelligent knowledge to drive world class customer support. In his current role at ComAround, he is Executive Vice President with a focus on Strategic Alliances. Recently named as a Co-Sell partner for Microsoft, ComAround has more than 250 global customers on the Azure cloud and is the largest independent company focused on Knowledge Management. Prior to joining ComAround, Pollie held the position of EVP at RightAnswers, Inc (now Upland Software) for 8 years leading the Global Sales and Business Development organization. He has previously held leadership roles as Vice President at Microsoft Business Solutions (now known as Dynamics). President of Neocase Software, and Vice President at SAP America.
About Matt Peeples
With over 25 years of experience in providing IT solutions and strategy, Matthew is using his broad background as an Entrepreneur, Technologist and Business owner to help organizations dream and to see the bigger picture of what is possible with integrating Enterprise software solutions.
Matthew Peeples is the VP of Technical Alliances for Cherwell Software. Prior to Cherwell, Matthew was the founder and CEO of Advanced MarketPlace, a nationally recognized ITSM consulting firm, where he was responsible for the day to day operation and strategic direction of the company for twenty years. Advanced MarketPlace was acquired by Cherwell Software in 2016.