Integrate self-service with the ITSM tool

More and more people are realizing the power of integrating ComAround Zero™ with their incident management system or their ITSM tool. With our recent product release we launched our new integration framework using REST API’s.

Our integration platform makes it even easier to integrate ComAound Zero™ with your ITSM tool. With our platform your team will become empowered with knowledge from both the ComAround knowledge base and the ITSM tool’s knowledge base.

The power of only one login

Integrating ComAround Zero™ with your incident management or ITSM tool is essential for putting knowledge at the heart of your business. By doing this, both the end users and service desk can easily find answers and solutions in ComAround’s knowledge database, without having to login to a different system.

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ComAround Zero™ integrated with Cherwell Service Management® via Synerity.

The benefits

When end users find answers to their questions in the ComAround knowledge base they won’t have to log a case.  If they do log a case the service desk can easily attach and send a related knowledge article to the end user. This results in:

  • fewer cases
  • shorter length of time per case
  • increased user productivity
  • greater skills and competence for both users and servicedesk
  • increased use of self-service

Please contact us if you would like to know more about how your organization can integrate ComAround Zero with your existing incident management solution or  your ITSM tool.