ComAround, specialist and global leader in Knowledge Management and Self Service, is pleased to announce that their book, SELF-SERVICE & KNOWLEDGE SUCCESS will be available for purchase at the HDI Conference 2017 in Washington D.C. on May 9th-12th.
Not only will this best selling book be available for purchase, the two authors of the book, Per Strand and Lena Stormvinge, will be on site to sign the book in Booth 223.
Self-service and knowledge methodology such as KCS (Knowledge Centered Service) are creating new possibilities to generate real customer value and long-term success for service and support organizations and, on a higher level, for the whole organization. This book deals with the key aspects of “What’s in it for me?,” not only for customers and management, but also for the service organization.
It includes current methods for delivering outstanding customer service and capturing and creating knowledge in the speed of speech. With over 30 years combined experience of implementing self-service globally, the authors are two of the top experts in the field of self-service and knowledge.
About the Authors:
Per Strand – is CEO and co-founder of ComAround, and has over 20 years of experience implementing efficient knowledge management and self-service. He holds the highest level of KCS certification and is a certified Help Desk Institute Professional along with being a global speaker on topics in IT and support.
Lena Stormvinge – is a certified KCS trainer with over 10 years of experience including implementing knowledge management strategies, product development and training. Lena’s accreditations include the highest level KCS certification and she is a certified Help Desk Professional. Lena will be presenting a session at the HDI Conference 2017 – ‘’KCS on Fire – Turn your Spark into a Flame’’ on Friday, May 12th.
ComAround is a Knowledge Management and Self-Service specialist. Professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by capturing, structuring, and sharing knowledge throughout the business. The tool is KCS Verified v5 and can be easily integrated with other ITSM tools thanks to ComAround Connect. ComAround’s experts are on hand to guide you through and educate you on Knowledge Management and KCS. www.comaround.com
Contact ComAround for more information:
Business Development Manager, North America, ComAround