A meeting to discuss trends and develop the knowledge management methodology Knowledge-Centered Service, KCS®.
The Consortium for Service Innovation (CSI) will host its 27th annual members meeting from April 8 to April 11 at Cliff House, Maine, near Boston. ComAround – a Participant Plus member – will be represented by KCS Trainer Helene Källgården, and ComAround’s founder and Head of Business Development Per Strand.
“The members meeting is an important opportunity to actively influence the development of KCS and CSI’s other initiatives, and to discuss which trends we can see going forwards in the industry,” says Helene Källgården, KCS Trainer at ComAround.
Areas that will be discussed at this year’s members meeting are:
- Agile Customer Engagement (KCS® + Intelligent Swarming + Predictive Customer Engagement)
- Communicating the value of knowledge outside of support
- AI as an enabler (opportunities to enhance the customer experience)
About the Consortium for Service Innovation
The Consortium for Service Innovation is a non-profit alliance of service and support organizations with a focus on innovation within Customer Engagement. Members create innovative operational models through a process of collective thinking and experience. The Consortium for Service Innovation integrates academic research and new business trends with the operational perspectives of its members. The result of this is new strategies and models that improve the customer experience. www.serviceinnovation.org
ComAround is a multinational software company that specializes in Knowledge Management and Self-Service. The company helps organizations provide exceptional support and service by using intelligent knowledge as part of their digital transformation strategy and by leveraging ComAround’s expertise in Knowledge Management. ComAround’s customers solve problems faster, handle a larger volume of incidents in multiple languages, have lower organizational costs, and provide an exceptional customer experience. www.comaround.com
For more information, please contact:
Training & Consulting | KCS Trainer
Phone: +46 766 43 11 22